Acting Lead Supervisor I

Experience: 1- 3 years of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace. OperationsManages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss preventionDemonstrates strong business acumen; strategically forecasts as directed by Store Manager, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc.)Writes schedules to maximize business by scheduling right people, right place, right time as directed by the Store ManagerInteracts and communicates with supervisor(s) on a regular basis to keep them informedMaintains interior and exterior upkeep of the building with partnership from the corporate officeUnderstands and uses all retail systems and reporting toolsAdheres to all retail policies and procedures including POS and Operations proceduresLeverages Coach's tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goalsWorkplace and EnvironmentCreates enthusiasm and positivity for a shared vision and missionLeads by exampleDemonstrates confidence when leading the team and managing the storeTakes initiative; has a high level of ownership and accountability for results of self and othersApproaches challenges in direct and timely manner and partners with the Store Manager and/or Multi-Manager; may take action to course correct in the moment when appropriateBuilds trusting relationships with peers and teamActs as advocate for the team and BrandIs adaptable and flexible to changeSwitches gears based on the needs of the business both seamlessly and pro-activelyWelcomes feedback and adapts behaviors as appropriateMaintains a calm and professional demeanor at all timesFosters an environment of teamwork and collaborationCreates short and long-term strategies to achieve personal metrics and performanceUses available resources to make informed decisions and takes appropriate partners when necessaryUtilizes Company tools to keep self-informedDelegates and empowers othersRecognizes and values individual performance and communicates appropriatelyEvaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store ManagerResolves performance problems using appropriate communication, coaching and counseling techniquesWorks with the Store Manager to create a talent bench strength by actively recruiting and interviewing candidatesRecruits, interviews, on-boards and works closely with the Store Manager on strategies to retain top talentSelling and ServiceUnderstands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and valuesEndorses, models and develops team to deliver Coach's Selling and Service expectationsEnforces sales strategies, initiatives and growth across all categoriesFlexes store business strategies and personal selling techniques to contribute to overall store and financial resultsMaximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customersSales/productivity goals: sets and communicates goals for the team in partnership with the Store Manager and/or District Manager, tracks store's performance at all times and achieves sales through teamProductivity Management: holds management team accountable for floor supervisor productivity, personal productivity and management contributionTakes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goalsDrives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customersDevelops a clienteling strategy in partnership with the Store Manager; implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store ManagerUnderstands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tacticsBuilds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplaceCreates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to styleActs as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)Coaches team on how to incorporate trends into their selling experience with customersInfluences customer's purchase decisions by balancing patience and assertivenessSensitive to customer and team's needs and tailors approach by reading cuesResolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking and partners with the Store Manager and/or District Manager when appropriateEncourages team to build long-term relationships with customers to drive businessDevelops both self and individual product knowledge skills and remains aware of current collectionsWorks with the Store Manager and/or District Manager to protect and drive the needs of the business at all timesUnderstands the positive sales impact staffing has on the business and recruits accordinglyCoaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company toolsEnsures all daily tasks are completed without negatively impacting service of Coach standardsWorkplace and EnvironmentCreates enthusiasm and positivity for a shared vision and missionLeads by exampleDemonstrates confidence when leading the team and managing the storeTakes initiative; has a high level of ownership and accountability for results of self and othersApproaches challenges in direct and timely manner and partners with the Store Manager and/or Multi-Manager; may take action to course correct in the moment when appropriateBuilds trusting relationships with peers and teamActs as advocate for the team and BrandIs adaptable and flexible to changeSwitches gears based on the needs of the business both seamlessly and pro-activelyWelcomes feedback and adapts behaviors as appropriateMaintains a calm and professional demeanor at all timesFosters an environment of teamwork and collaborationCreates short and long-term strategies to achieve personal metrics and performanceUses available resources to make informed decisions and takes appropriate partners when necessaryUtilizes Company tools to keep self-informedDelegates and empowers othersRecognizes and values individual performance and communicates appropriatelyEvaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store ManagerResolves performance problems using appropriate communication, coaching and counseling techniquesWorks with the Store Manager to create a talent bench strength by actively recruiting and interviewing candidatesRecruits, interviews, on-boards and works closely with the Store Manager on strategies to retain top talentAdditional RequirementsEducation: High school diploma or equivalent; college degree preferred.Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkies, understand and read shipment reports, price sheets and product release sheets.Physical: Ability to communicate effectively with customer and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).Req ID: 116815 #J-18808-Ljbffr