Service Operations Engineer
1 week ago
Company Overview Appcharge is the direct‑to‑consumer platform for mobile games. We help game studios sell digital goods directly to their players—skipping the 30% store commissions from Apple and Google. That means more revenue for studios and a closer connection to the players who love their games. Appcharge powers web stores and in‑app payments for over a third of the world’s top‑grossing mobile titles. Backed by $89M from leading investors and publishers like Supercell and Playrix, we’ve grown 14× in the past year and now process over half a billion dollars annually. We’re growing fast, building with intention, and helping the biggest names in gaming take back control of their business. Role Overview As a Service Operations Engineer you will provide world‑class technical support to some of the biggest mobile game publishers worldwide. You’ll work closely with engineering, support, and product teams to resolve complex technical issues, improve support processes, and ensure our partners are always up and running. If you’re passionate about solving problems, thrive in a fast‑paced tech environment, and want to make an impact at a rapidly growing company, we want to meet you. Responsibilities Provide Tier 2/3 support for internal and external stakeholders, ensuring top‑tier service and minimal escalations to R&D. Communicate directly with customers via email, Zendesk, and video calls. Build and manage customer‑facing support resources, including FAQs and playbooks. Troubleshoot and resolve technical issues across a range of environments, using best practices and cross‑team collaboration. Interface with engineering, product, and customer‑success teams to investigate and resolve complex issues. Monitor and prioritize incoming technical issues to ensure timely resolution. Manage and lead critical customer escalations, including during off‑hours on‑call rotations. Requirements 5+ years of proven experience in a technical customer support role with a strong track record of resolving complex issues. Excellent verbal and written communication skills in English. Strong troubleshooting skills with a results‑driven, customer‑first mindset. Hands‑on experience with logging and monitoring solutions such as New Relic, Coralogix, Logz.io, Datadog, or similar. Solid understanding of web technologies and client/server architecture. Familiarity with web debugging tools (e.g., Chrome DevTools, Fiddler). Highly organized, independent, and comfortable working in a fast‑moving startup environment. Willingness to participate in a 24/7 on‑call rotation for critical incidents. Experience with SQL – Advantage. Previous experience supporting SaaS or SDK‑based platforms – Advantage. Bachelor’s degree in Computer Science, Software Engineering, or a related field – Advantage. Technical Details Seniority Level: Not Applicable Employment Type: Full‑time Job Function: Engineering and Information Technology Referrals increase your chances of interviewing at Appcharge by 2x. Get notified about new Service Engineer jobs in Sydney, Nova Scotia, Canada. #J-18808-Ljbffr
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Service Operations Engineer
1 week ago
Sydney, Canada Appcharge Full timeCompany Overview Appcharge is the direct‑to‑consumer platform for mobile games. We help game studios sell digital goods directly to their players—skipping the 30% store commissions from Apple and Google. That means more revenue for studios and a closer connection to the players who love their games. Appcharge powers web stores and in‑app payments for...
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Service Operations Engineer
4 days ago
Sydney, Canada Appcharge Full timeAppcharge is the direct-to-consumer platform for mobile games. We help game studios sell digital goods directly to their players — skipping the 30% store commissions from Apple and Google. That means more revenue for studios, and a closer connection to the players who love their games. Appcharge powers web stores and in-app payments for over a third of the...
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Service Operations Engineer
2 days ago
Sydney, Canada Appcharge Full timeAppcharge is the direct-to-consumer platform for mobile games. We help game studios sell digital goods directly to their players — skipping the 30% store commissions from Apple and Google. That means more revenue for studios, and a closer connection to the players who love their games. Appcharge powers web stores and in-app payments for over a third of the...
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Senior Service Operations Engineer
4 days ago
Sydney, Canada Appcharge Full timeA fast-growing tech company in Sydney is seeking a Service Operations Engineer to provide world-class technical support to leading mobile game publishers. You will be responsible for resolving complex issues while collaborating with engineering and product teams. The ideal candidate has over 5 years of experience, excellent communication skills, and a strong...
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Senior Service Operations Engineer
2 days ago
Sydney, Canada Appcharge Full timeA fast-growing tech company in Sydney is seeking a Service Operations Engineer to provide world-class technical support to leading mobile game publishers. You will be responsible for resolving complex issues while collaborating with engineering and product teams. The ideal candidate has over 5 years of experience, excellent communication skills, and a strong...
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Senior Service Operations Engineer
1 week ago
Sydney, Canada Appcharge Full timeA leading mobile gaming platform is looking for a Service Operations Engineer to provide world-class technical support to major game publishers. The ideal candidate will have over 5 years in a technical customer support role, excellent communication skills, and a strong troubleshooting mindset. Responsibilities include managing customer escalations,...
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Senior Service Operations Engineer
1 week ago
Sydney, Canada Appcharge Full timeA leading mobile gaming platform is looking for a Service Operations Engineer to provide world-class technical support to major game publishers. The ideal candidate will have over 5 years in a technical customer support role, excellent communication skills, and a strong troubleshooting mindset. Responsibilities include managing customer escalations,...
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Services Engineer
2 weeks ago
Sydney, Nova Scotia, Canada GE Vernova Full time $80,000 - $120,000 per yearJob Description SummaryWe're looking for a Services Engineer - Market Management System (MMS) Business Analyst. This is a business analyst role for developing requirements for MMS solutions. MMS solutions are large, complex, highly available systems that are subject to high security standards and incorporate the latest in software industry technologies. The...
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3rd Class Power Engineer
4 weeks ago
Sydney, Canada Nova Scotia Health Authority Full time3rd Class Power Engineer - Maintenance and Operations 1 week ago. Be among the first 25 applicants. Click here to apply as an internal applicant. Req ID: 212088 Location: Eastern Zone, Cape Breton Regional Hospital Department: FMS Plant Operations CBR Type of Employment: Temporary (Hourly PT long-assignment 20% x 1) Posting Closing Date: 5-Nov-25 Nova Scotia...
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Biomedical Engineering Technologist
1 week ago
Sydney, Canada Nova Scotia Health and IWK Health Full timeClick here to apply as an internal applicant. Req ID: 212571Location: Eastern Zone, Cape Breton Regional Hospital Department: FMS Biomedical Engineering-EZType of Employment: Temporary Hourly FT long-assignment (100%) x 1 UNIFOR Support PositionPosting Closing Date: 9-Dec-25Nova Scotia Health is the largest provider of health services in Nova...
