Resident Experience Manager

Join to apply for the Resident Experience Manager role at Shannex Incorporated. Job Description If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career as an Resident Experience Manager at the brand new Parkland at the Common lifestyle residence, in Halifax, Nova Scotia. Rising above the iconic corner of Robie and Quinpool, Parkland at the Common is an elegant 25-storey community that combines the richness of Halifax’s West End with an elevated living experience for older adults seeking the very best in urban living. Residents and visitors will be wowed by exceptional, personalized service delivered by a full complement of hospitality-minded team members who enjoy unique perks—perhaps none more enticing than Parkland at the Common’s highly accessible location and city skyline views. From the heated indoor pool to valet parking, a full-service salon and spa, multiple chef-prepared dining venues and more, this community offers a seamless blend of beauty and function that delights at every turn. Meaningful Benefits Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program (eligible immediately upon hire) Life, travel, and other insurances Access to virtual healthcare 24/7 for FREE through the group health benefit plan RRSP program (5% employer matching) Vacation accrual (begins immediately) and travel insurance Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events Access to continuing education and training through Shannex’s Centre of Excellence Opportunities to be part of sector innovation and continuous improvement initiatives Recognition and Rewards for service excellence and safety About The Opportunity Maintains quality and resident satisfaction of the Parkland of responsibility Consistently ensures service delivery meets established brand standards in terms of quality, safety, timeliness, and customer service. Establishes strong processes of utilizing formal and informal resident feedback to influence operational practices. Oversees the orientation of new Residents to Parkland through established standards. Provides leadership and direction to housekeeping and hospitality services team. Accountable for management and performance of both departments. Manages the professional development of all Team Members within the housekeeping and hospitality services department. Oversees operating budget and spending processes of the food and beverage department Directs safety & wellness culture of housekeeping and hospitality services team. Additional related duties as required About You A University Degree or equivalent experience in Business Administration, Hospitality Management, or similar education. 2-3 years in a management role within Hospitality or Seniors Living environment You are passionate about working with seniors and have experience working with the elderly in a seniors’ living or long-term care environment. Alzheimer’s Disease and other Dementia Care Course considered an asset. Holds a valid Nova Scotia driver’s license. About Us Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health Services, in partnership with Nova Scotia Health. For more information, visit shannex.com. If you’re ready to join the Shannex team of Great People, apply today Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs. All applications are kept in strict confidentiality. Only those selected for an interview will be contacted. Seniority level Mid-Senior level Employment type Full-time Job function Business Development and Sales Industries Hospitals and Health Care #J-18808-Ljbffr