Member Solutions Centre Representative

Member Solutions Centre Representative (Summer Student) Winnipeg page is loaded## Member Solutions Centre Representative (Summer Student) Winnipegremote type: In Branchlocations: Winnipeg- Henderson (1200 Henderson Hwy)time type: Variable timeposted on: Posted Yesterdaytime left to apply: End Date: February 7, 2026 (20 days left to apply)job requisition id: JR100455# **Grow your career with one of Manitoba's Top Employers since 2014.**At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.**At Access Credit Union, our values are straightforward:*** Do good* Be better* Own it* Move forwardThe Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, and e-mails, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.**Key Responsibilities and Accountabilities*** Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.* Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication.* Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.* Proactively respond, identify and cross-sell products and service using an advice-based approach* Utilize open-ended questions and techniques to overcome business objections* Refer to the appropriate credit union specialist for lending and wealth management inquiries* Set up appointments with staff in the branches to further assist member’s or contact members on behalf of departments within the branch.* Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members.* Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment.* Process non-registered and registered investment instructions using internal software and completing day-to-day tasks* Balance electronic ledger on a daily basis through the banking system* Work collaboratively with other team members to achieve organizational objectives* Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and successThis list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.* Grade 12 diploma or equivalent* Must be enrolled in post-secondary education. Access Credit Union welcomes applications from post-secondary co-op students.* Preference is given to students who are pursuing business or applicable fields of study.* Highly motivated individuals who will build relationships and promote our products and services to existing and new members of the credit union* Someone who would like to work a minimum of 30 hours per week during the months of May through August* Attentive, detail-oriented people who can deliver excellent service**Employee Sub-Type**Student (Fixed Term)**Target End Date**2026-08-28**Starting Salary**$20.00If you are interested in this position, apply today Applications for the position close at 12:01 a.m. on the Job Posting End Date.
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