Senior Application Support Analyst

OverviewWHAT IS THE OPPORTUNITY? The WMT team is undertaking multiple complex enterprise-wide initiatives as part of RBC’s ongoing plan to improve Wealth technology portfolio management across the organization. The Senior Application Support Analyst will collaborate with IT and Wealth Management business partners to ensure our technology solutions meet stakeholder needs.ResponsibilitiesManage day to day production support issuesResponsible for change management activities in test and production environments, including deployment of code, while adhering to source code management and release management policiesMaintain health and safety of production systems and applications. Identify risks and risk mitigation opportunities. Improve existing application instrumentation and monitoring.Work with development teams and business partners to provide input on best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives in an agile environment.Effectively communicate and build rapport with team members, management, stakeholders, infrastructure teams and interface groups using a variety of techniques and collaboration from start to finishBuild knowledge in all aspects of the organization, the business, and information systemsProvide coaching, expertise, and feedback to build the capability of the teamInvolved in occasional weekend and after-hours supportWhat do you need to succeed?Must have:Experience with troubleshooting application and database issues by leveraging tools such as Dynatrace/Aternity/OEM in a AIX/Linux environmentJava Scripting experienceProficiency with Microsoft SQL Server, Microsoft C#, ASP.Net, SQL, PL/SQL programming, Strong knowledge Linux/Unix operating systemsExperience with automation of routine database/infrastructure administration tasksOracle database architecture, database performance monitoring and SQL tuningProficiency with cloud hosted applications, Microsoft Azure, OCP, Proficiency with Windows Server operating systems and IISDEVOPs and SRE experience (Jenkins, Ansible etc..), Strong ability to write/read/troubleshoot SQL queriesNice-to-have:Proficiency with Javascript, jQuery, AngularJSStrong analytical, problem solving, and decision makingskillsStrong understanding of ITIL service management processes and familiarity with tools such as ServiceNowWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging workNote: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community. Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. #J-18808-Ljbffr