Customer Service Supervisor in New Tecumseth
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The Town of New Tecumseth seeks a Customer Service Supervisor dedicated to enhancing community service excellence. With 4–5 years in customer service and at least one year in a supervisory role, you will guide a team through inquiries and transactions while implementing cutting-edge systems. Your leadership will be pivotal in ensuring smooth operations and high resident satisfaction.
Key Responsibilities: • Oversee daily customer service operations for timely issue resolution • Research and implement new service technologies and CRM systems • Analyze service metrics and report on customer satisfaction • Manage staff schedules, payroll data, and budgets • Handle escalated customer interactions with de-escalation techniques
Requirements: • College diploma or degree in Public/Business Administration • 4-5 years experience in customer service roles • Proficiency in customer relationship management software • Strong knowledge of municipal administration • Excellent communication and interpersonal skills
Shape the future of customer service in New Tecumseth while fostering positive community interactions.
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