Customer Service Supervisor in New Tecumseth
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Key Responsibilities
• Oversee daily customer service operations for timely issue resolution
• Research and implement new service technologies and CRM systems
• Analyze service metrics and report on customer satisfaction
• Manage staff schedules, payroll data, and budgets
• Handle escalated customer interactions with de-escalation techniques
Requirements:
• College diploma or degree in Public/Business Administration
• 4-5 years experience in customer service roles
• Proficiency in customer relationship management software
• Strong knowledge of municipal administration
• Excellent communication and interpersonal skills Shape the future of customer service in New Tecumseth while fostering positive community interactions.
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Customer Service Supervisor In New Tecumseth
5 days ago
Alliston, ON, Simcoe County, ON; Ontario, Canada Town of New Tecumseth Full-timeLead the Customer Service team at the Town of New Tecumseth, ensuring high-quality service delivery in a dynamic environment. Supervise operations while embracing technologies and maintaining performance metrics. The Town of New Tecumseth seeks a Customer Service Supervisor dedicated to enhancing community service excellence. With 4–5 years in customer...
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Alliston, ON, Simcoe County, ON; Ontario, Canada Town of New Tecumseth Full-time €88,513 - €110,636 TemporaryThe Town of New Tecumseth is looking for a Supervisor, Customer Service to join our rapidly growing team.Our growing community, identified as one of the fastest growing municipalities by Statistics Canada, located about an hour north of Toronto, offers beautiful rural and urban landscapes and diverse opportunities to work in a technologically progressive,...
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