shift supervisor

Join to apply for the shift supervisor – Store# 59602, 1725 RICHMOND STREET role at Starbucks. As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will deploy partners, delegate tasks, and create the Starbucks Experience by delivering legendary customer service, quality beverages, and a clean, comfortable store environment. Summary of Key Responsibilities Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operations to standard. Anticipates customer and store needs by constantly evaluating the environment and customer cues. Communicates information to managers so the team can respond and create the Third Place environment during each shift. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store managers on partner performance during each shift. Contributes to a positive team environment by recognizing changes in partner morale and performance. Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift. Delivers legendary customer service to all customers by acting with a customer‑first attitude and connecting with each customer. Discovers and responds to customer needs. Develops positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including cash handling, safety, and security. Follows all cash management and cash register policies and ensures proper cash management practices are followed by the shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Utilizes operational tools to achieve operational excellence during the shift. Summary of Experience Customer service experience in a retail or restaurant environment. Required Knowledge, Skills & Abilities Ability to direct the work of others. Ability to learn quickly. Effective oral communication skills. Knowledge of the retail environment. Strong interpersonal skills. Ability to work as part of a team. Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. People of colour, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at applicantaccommodation@starbucks.com. Benefit Information Benefit Information. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Industries Retail Referrals increase your chances of interviewing at Starbucks by 2x. Get notified about new Store Supervisor jobs in London, Ontario, Canada. #J-18808-Ljbffr