Process Expert

Join to apply for the Process Expert role at J&M Group3 days ago Be among the first 25 applicantsJoin to apply for the Process Expert role at J&M GroupProvide daily support for Microsoft Teams services (Telephony, Peer-to-Peer, Audio Conferencing).Manage Teams configurations: Channels, Private Channels, Retention Policies, Messaging/Meeting Policies.Troubleshoot issues using tools like CQD, QER, and Teams Logs.Work with Teams Licensing, Communication Credits, and Calling Plan configurations.Handle Level 3 service requests, triage incidents, and coordinate with escalation teams.Manage integrations with 3rd-party apps, external access, guest accounts, SharePoint, and OneDrive.Execute PowerShell scripts and MS Graph commands for automation and management.Perform health checks, RCA (Root Cause Analysis), and implement service improvement plans.Monitor alerts and system performance; escalate or resolve based on criticality.Stay current on new Teams features, policies, and Microsoft certifications (e.g., MS-700).ResponsibilitiesProvide daily support for Microsoft Teams services (Telephony, Peer-to-Peer, Audio Conferencing).Manage Teams configurations: Channels, Private Channels, Retention Policies, Messaging/Meeting Policies.Troubleshoot issues using tools like CQD, QER, and Teams Logs.Work with Teams Licensing, Communication Credits, and Calling Plan configurations.Handle Level 3 service requests, triage incidents, and coordinate with escalation teams.Manage integrations with 3rd-party apps, external access, guest accounts, SharePoint, and OneDrive.Execute PowerShell scripts and MS Graph commands for automation and management.Perform health checks, RCA (Root Cause Analysis), and implement service improvement plans.Monitor alerts and system performance; escalate or resolve based on criticality.Stay current on new Teams features, policies, and Microsoft certifications (e.g., MS-700).Must-Have Skills:Expertise in Microsoft Teams administration (non-voice support).Strong understanding of Teams Licensing, Communication Credits, and Retention Policies.Experience with PowerShell scripting and Microsoft Graph API.Knowledge of Teams Voice (Calling Plans) and related configurations.Familiarity with SharePoint, OneDrive, Exchange, and Entra ID (Azure AD).Incident management using tools like ServiceNow or other ITSM platforms.Proven experience in Level 3 support, troubleshooting, and RCA.Experience working with enterprise collaboration ecosystems and cross-functional teams.MS-700 Certification (or equivalent Microsoft Teams certification) preferred.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeContractJob functionJob functionManagement and ManufacturingIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at J&M Group by 2xSign in to set job alerts for “Process Expert” roles.Senior Business Process Manager- 1 Year Contract.Mississauga, Ontario, Canada CA$60.00-CA$75.00 2 weeks agoManager of Operational Process Improvement, North America(CAN) Manager, Process Improvement (IC)-1Process Improvement Manager - Ontario, CanadaContinuous Improvement Process SpecialistEntry Level Process Engineer (Start May 2026)(CAN) Manager, Process Improvement (IC)-1Manufacturing Process Engineering SpecialistRichmond Hill, Ontario, Canada 2 weeks agoProcess Engineering Specialist — Master-Level InternshipGlobal Business Process Support, Deloitte Global TransformationTechnical Manager, Global APQR (Freelancer)Process/Technical Engineer (Flexible Packaging) -$80 to 95K+Global Business Process Support, Deloitte Global TransformationAnalyst, Process & Technology Improvement (Non-Union)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr