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Compensation Specialist
8 hours ago
Distributor Services is looking for a bright and enthusiastic individual to join the DS Knowledge Management Centre team as a Compensation Specialist. Reporting to the Manager of Distributor Services KMC, this role will be accountable for providing consistent and timely support to our internal and external customers, with a primary focus on managing the compensation administration to advisors across multiple Distribution Channels. Position Responsibilities Conduct all accountabilities in compliance with privacy, legal, and regulatory requirements Processing Advisors’ compensation must be completed, reconciled, audited and delivered within critical timelines Manage both AWD and non-AWD volumes, with particular emphasis on time‑critical functions while maintaining service standards in a high‑volume environment Responsible for annual tax remittance, amendments and reporting to Revenue Canada (CCRA) Ad‑hoc complex, escalated and time‑sensitive compensation business needs and problems with particular emphasis on relationship management, situational communication and solution‑oriented responses. Communicate clearly and concisely to support problem resolution in the shortest possible timeframe and support contact centre inquiries and encourage collaboration between teams, both within Distributor Services and with other Business Units Conduct ad‑hoc analysis as required, leveraging MS Excel and other tools SME for DS Compensation and develop a comprehensive understanding of Company Policy and an in‑depth understanding of advisor compensation for all distribution channels Participate in projects and assignments; manage the impact that any resulting changes will have on the team’s processes and Advisor/Distributor experience Understanding and supporting our partners in Manila (the MBPS team) and working with them to improve compensation processes Continuous assessment and improvement of processes to improve service to customers, workflows and identify gaps, assess, log and own process improvements Ownership of documentation by identifying gaps, assess, log and own knowledge management (YODA) documentation updates Required Qualifications Exceptional oral and written communication skills Strong mathematical, analytical and problem‑solving skills Intermediate/advanced MS Excel user Organizational and priority management skills with strong attention to detail Demonstrated coaching and mentoring skills Solution oriented, demonstrated judgement and decision making skills Bilingual (French & English) is required – The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec Preferred Qualifications Proficient with Distributor Services systems (AWD, DSS, FASAT/FASATWeb, Lotus Notes, Repsource) Strong working knowledge of Distributor Services and DS Compensation policies, procedures and concepts When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、recruitment@manulife.comまでご連絡をお願いします。 Referenced Salary Location Waterloo, Ontario Working Arrangement ハイブリッド勤務 Salary range is expected to be between $50,700.00 CAD - $84,500.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr
