Team Lead

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey WHAT WE’RE LOOKING FOR The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience for customers and employees. To be successful, you’ll need to possess: 1+ years related experience in a retail apparel environment; luxury retail experience is a plus. Proven ability to successfully lead a sales team; viewed as a leader among peers. Proven experience with POS management, daily banking procedures, and submitting timely reports. Strong organization and problem‑solving skills. Passion for upholding an exceptional customer experience. Collaboration with others, yet self‑motivated. Availability for varied weekly shifts, including weekends, closing, and holidays. THE IMPACT YOU'LL HAVE Demonstrate a customer‑obsessed selling culture and build brand loyalty through excellent product knowledge. Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities. Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store. Assist store management in conducting new associate onboarding and training. Coach associates on customer service fundamentals and provide positive feedback. Assist in resolving customer service matters. Oversee and delegate tasks to the team to best maximize efficiency of store operations. Communicate individual and/or team performance feedback to store management. Ensure team receives scheduled breaks and/or meal periods. Create an open outward communication on the sales floor. Ensure adherence to all company policies, procedures and guidelines. Perform opening and closing procedures, and any inventory duties as directed. WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’. SOUND LIKE YOU? APPLY NOW We’d like to thank everyone who applies, but we can only contact applicants who are most qualified. Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. Our Team Lead base pay ranges from $17.45 to $22.68 per hour depending on location and level of experience. The hourly rate is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada’s diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don’t meet every listed requirement. Accommodations are available for applicants throughout the recruitment process. #J-18808-Ljbffr