Director, AI-First Customer Success Ops
2 days ago
Toronto, ON, Canada
Redwood Software
Full-time
Free with email or Google
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Redwood Software is seeking a Director of Customer Education & Documentation to lead the global team and drive an AI-first operating model. You will oversee docs and customer education strategy, rebuilt for AI-enabled content generation, governance, and scalable workflows.
You will own end-to-end documentation platforms, migrate to modern docs-as-code, and integrate with product delivery. The role demands leadership across continents and a focus on measurable outcomes.