Director, AI-First Customer Success Ops

2 days ago

Toronto, ON, Canada Redwood Software Full-time
Redwood Software is seeking a Director of Customer Education & Documentation to lead the global team and drive an AI-first operating model. You will oversee docs and customer education strategy, rebuilt for AI-enabled content generation, governance, and scalable workflows. You will own end-to-end documentation platforms, migrate to modern docs-as-code, and integrate with product delivery. The role demands leadership across continents and a focus on measurable outcomes.