Regional Operations Manager

Overview BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com Summary The Regional Operations Manager is responsible for the effective management of a skilled trades operation. Specific responsibilities include but are not limited to: driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements. Responsibilities People Leadership Manages a team of Technicians for the assigned region Responsible for people-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations Ensures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular toolbox talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents Ensures work is performed in accordance to all internal and external requirements Maintains current awareness and knowledge of all applicable regulations and requirements Provides technical support to Technicians Operations Management Manages operational budgets with a focus on cost control (burden costs), and weekly work order expenditures. Collaborates with relevant stakeholders to review, develop, refine and implement processes and standard operating procedures Recommends and implements technologies to achieve greater efficiencies and productivity Maintains current awareness and ensures compliance with all applicable regulations and requirements Deploys Technicians to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements Monitors and drives team performance to ensure achievement of service level agreements and performance metrics Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform Collaborates with Dispatch and CMMS teams for effective service delivery Investigates and resolves operational issues Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction Other duties as assigned Education, Job-Related Years of Experience & Qualifications MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET) JOB-RELATED EXPERIENCE: More than five years up to ten years Knowledge and Skills 8 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level In-depth knowledge of applicable regulatory requirements and maintains current awareness Technical expertise in one or more of skilled trades discipline – refrigeration, electrical, plumbing Ability to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved Skilled at managing a skilled trades operations and employees Ability to develop and implement processes and standard operating procedures Skilled at influencing, persuading and negotiating Computer proficiency Licenses and/or Professional Accreditation Trade certification in one or more of the following would be considered an asset Journeyman level Refrigeration license Journeyman level Electrical license Journeyman level Plumbing license At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success #LI-BL #LI-Hybrid #J-18808-Ljbffr