Service Technician

1 month ago

Penticton BC, Canada STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team.
•    Drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment. 
•    Provide superior Customer service by pro-actively interacting and communicating with Customers.
•    Utilize advanced technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience. 
•    Promote STERIS growth through identifying and recommending products and services to Customers.
•    Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).
# Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required. 
# Utilize technology (smart phone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: planning daily and weekly schedule to achieve optimum utilization; complete service reports and activities on-site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager.
# Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
# Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded. Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Be a positive ambassador for STERIS at Customer sites.
# Respond to routine Customer and sales questions regarding equipment operation and performance. At the District Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements. 
# Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
# Education/License Requirements
Associate or Bachelor degree in electronics, mechanical or similar discipline, plus one to two years of related experience strongly preferred. 
Strong technical and troubleshooting skills
Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers. 
Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites. 
Ability to work flexible hours, sometimes outside “normal business hours” and travel as required.
The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)
Valid driver’s license.
Work in and around hospital personnel, sensitive medical equipment and patients.
Must travel to customer sites that include, but are not limited to:  hospitals, operating rooms, laboratories, surgi-centers, pharmaceutical production facilities, animal research centers, and possibly morgues.  May be subject to customer drug testing, customer specific safety training, or customer SOP training. 
Flexible scheduling may be required to accommodate customer needs.  This may include working outside of an 8:00 AM to 5:00 PM workday and weekends.
Commute within assigned territory is compensable after the first 30 minutes (or 25 miles) of drive time in the morning and the last 30 minutes (or 25 miles) of drive time in the evening.  
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

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