Client Services Supervisor

1 week ago

Surrey, Canada NRI 3PL Full time

Client Services SupervisorJoin to apply for the Client Services Supervisor role at NRI 3PL.Base pay rangeCA$63,000.00/yr - CA$92,000.00/yrA Day in the LifeAs a Client Services Supervisor, you will play an important part in providing direction to the Client Services team by ensuring all functions related to the processing of orders and receipts through the facilities meet client expectations. You'll be working with some awesome clients that are heavily involved in the active lifestyle.What You'll Bring to the RoleExcellent technical capabilities with proficiency to learn internal and external software systemsExcellent communication and interpersonal skillsAbility to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail orientedExperience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safetyExperience in leading personnel to ensure all assigned activities are performed effectively and efficientlyHas the ability to be flexible and adapt to changing priorities.Trustworthy and moral characterThe Must HavesMust have 2+ years' experience in a logistics environment as a customer service representative, 3PL a plusProficient with Microsoft Office applications, specifically Outlook and ExcelMust have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouseThings You Will be DoingEnsures the training and development of team membersCommunicates, monitors and drives goals and performance metrics to meet client SLA'sCommunicates expectations and provides regular feedback on performanceActs as the liaison between the clients and NRI operations by communicating and monitoring client priorities and escalationsManages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departmentsFollowing NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)Keeps work and storage areas in a safe, clean, and tidy condition at all times.Performs other duties as requestedStaff purchase program -- wear the brands you loveStaff benefits plan -- chose the benefits that are right for youFlexible and fun work environment -- work hard and play hardInternal opportunities -- we believe in growing our ownSeniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer Service, Management, and Supply ChainIndustriesTransportation, Logistics, Supply Chain and StorageNRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are selected for an interview there are accommodations upon request. We consult with applicants and provide suitable accommodations. If someone would like an accommodation they can reach out to our team in the following ways: people.experience@nri-distribution.com or 604-336-8144. #J-18808-Ljbffr

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