FULL TIME Irreg Emergency Medical Call Taker

OverviewBC Emergency Health Services (BCEHS) Victoria, BC — Upcoming Career Opportunities For Spring 2026 (date pending) for Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees in the Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1.We are seeking calm, decisive individuals with an interest in health care who are strong communicators and able to multitask with solid typing skills. Bring your call-centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BCEHS.What You’ll DoThe Emergency Medical Call Taker (EMCT) is the first point of contact for 911 calls directed to ambulance services. Working in a call-centre environment, the EMCT provides support to the public via telephone in emergency medical situations. The EMCT gathers and shares vital information and acts as the liaison between the caller, dispatch team, paramedic crews, and hospitals. Typical duties include:Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environmentPrioritize multiple tasks, use a methodical approach to problem solving, make decisions, and communicate clearlyTake a leadership role and actively build relationships with team members and callersSeek win-win solutions, maintain professionalism in cases of healthy conflict, and support/manage differences of opinionFor more information about the EMCT role, please visit: http://www.bcehs.ca/careers/career-paths/emergency-medical-call-takerWhat You BringInitial Qualifications:Completion of Grade 12 or equivalentValid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training)2+ years’ experience in customer serviceExperience in a call centre is an assetFluent spoken and written EnglishMinimum typing speed of 30 WPM (net)Additional Skills & Knowledge:Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and related reports; commitment to reconciliation in Canada as per TRC and BC DRIPAKnowledge of social, economic, political and historical realities impacting Indigenous communities; familiarity with Indigenous Cultural Safety and anti-racism resourcesSkillsShortlisted candidates will be invited to complete an online CritiCall assessment, which assesses keyboarding and data entry, listening, and reading comprehension. Typing speed is important for working in the Call Centre. If you aren’t sure you can type at least 30 WPM, you can practice at a typing test site.Successful candidates who receive an offer must obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record Check before their first day of work.Please send your email with the subject: "BCEHS EMCT First Aid: LSPR2026-P LDOC" and a copy of your Basic First Aid and CPR-C Certificate (or higher, e.g., OFA2, EMR, PCP) to: PCCPRecruitment@bcehs.ca (Please add this address to your address book to ensure communications aren’t filtered to spam/junk folders).Next Steps in the Recruitment ProcessShortlisted candidates will receive an email invitation to complete the CritiCall assessment online. You will have up to three hours to complete the assessment.Successful candidates will complete a pre-screening personality assessment to determine best fit from the candidate pool.Shortlisted applicants from these tests will be invited to an observation shift at the centre to listen to live calls while paired with an experienced call-taker. Note: BCEHS does not reimburse travel or relocation costs.A final step includes a behavioural-based interview.What We BringEvery PHSA employee enables the best possible patient care. BCEHS is part of PHSA, and PHSA plans, manages and evaluates specialized health services to provide equitable and cost-effective health care for people across the province. Our values include Respect, Compassion, Innovation, Partnerships, and Service.Join one of BC’s largest employers with province-wide opportunities for growth, development, and recognition programs.Access to professional development through in-house training programs and courses.Comprehensive benefits package, including pension provisions and wellness resources.Generous vacation entitlement.Access to WorkPerks discounts on a wide range of services and products.Job Details:Job Type: Irregular, full-timeWage: $32.60 hourlyLocation: Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1Hours of Work: Weekdays and weekends, rotational shifts, 24/7 operations; typical shifts are 2x12 hour day shifts, followed by 2x12 hour overnight shifts, then 6 days offStart Date: Spring 2026 (to be confirmed)We invite you to apply at: http://www.bcehs.ca/careers to register or to access your profile and submit your resume and cover letter.About BCEHSBC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA). PHSA plans, manages and evaluates specialized health services to provide equitable and cost-effective health care across the province. Our values emphasize excellence and include respect, compassion, innovation, partnerships, and service.PHSA is committed to employment equity and encourages all qualified individuals to apply. We value a diverse workforce and a safe, inclusive environment. Reconciliation is an ongoing process and a shared responsibility; the government’s Declaration on the Rights of Indigenous Peoples Act guides our efforts. Qualified applicants will be contacted for future intake dates; training classes will be provided to successful applicants.Note: This posting provides the opportunity to register interest in the EMCT position. If you are an internal BCEHS employee, wait for the official posting via the BCEHS intranet to be considered. Applications through this portal will not be eligible for review. #J-18808-Ljbffr