Senior Multimedia Producer, Customer Education

Senior Multimedia Producer, Customer Education Get AI-powered advice on this job and more exclusive features. Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Senior Multimedia Producer to join our Customer Education team in our Burnaby, Calgary or Toronto hub offices. What your team does: Customer Education is a strategic team in the Customer Success organization that is both human and high-performing. Customer Education empowers Clio customers to do their best work through structured training programs with product documentation, self-paced training programs, live training events, and certification exams. Customer Education creates best-in-class experiences that elevate the performance of all Clio Customers. Who you are: The successful candidate will be a dynamic individual who is inspired and motivated to solve customer business challenges through outcome-focused Customer Education programs. The Sr. Multimedia Producer role combines key Creative, Learning Experience Design, Professional Services, and Project Management elements to elevate and scale Clio’s Customer Education program. What you’ll work on: Developing and producing Customer Education multimedia content: Lead the scripting, storyboarding, recording, and editing of conceptual and transactional product training videos for high visibility customer programs using video-editing applications and modern software simulation creation (eLearning) tools. Drive the implementation and usage of emerging AI technologies, including text-to-speech narration and content creation tools, to accelerate production workflows at scale and transform standalone resources into single sourced multi-output resources. Enthusiastically learn multiple Clio products from the perspective of an administrator and end-user to document best practices and mentor team members to configure training instances, craft real-world training scenarios, and create engaging narratives effectively accelerating workflows and standardizing outputs. Proactively plan and execute content upgrades by aligning with Clio’s product roadmap, cross-functional partners, and strategic Customer Education initiatives to meet deadlines without compromising scope or quality. Strategizing and designing customer learning experiences: Analyze customer segments and personas to create high-impact training plans that drive deeper product adoption. Conduct cross-functional needs analyses to define learning requirements and strategies for new product launches and application updates. Strategically map educational content across the customer journey to drive measurable business outcomes. Implement consistent branding across all educational materials (assets and platforms) to create a unified experience that amplifies Clio’s brand and delights our customer base. Managing projects, operations, and business systems: > Establish and refine content development methodologies for rapid creation and long-term maintenance, incorporating customer feedback and product enhancements. Oversee project management, resource planning, and operational practices for a dedicated portfolio of Customer Education programs. Leverage user analytics and stakeholder feedback to continuously improve content effectiveness and development workflows. Develop innovative and scalable content production strategies to effectively drive learning outcomes. What you may have: 5+ years of learning development, video production, and content authoring in a fast-paced, high-growth environment ideally in the software or technology space. Proven ability to design and implement scalable, cross-functional production methodologies for creating professionally branded, customer-facing learning assets with varying degrees of multimedia complexity (e.g. video overlay, eLearning templates, LMS content, etc.) that meet measurable business goals. Experience with multimedia development in audio, video, and/or animation (e.g. Adobe Illustrator, Canva, Photoshop, Premiere Pro, Camtasia, etc.), eLearning tools (e.g. Articulate 360, WalkMe, Pendo, etc.) and Learning Management Systems (e.g. LearnUpon, Successfactors, Docebo, Thinkrific, etc.) Experience using project management and business systems in an end-user or administrative capacity (Salesforce, Hubspot, Asana, Smartsheet, Microsoft Project, etc.) Demonstrate a keen interest in improving your craft by using AI. The ability to get up to speed on our industry and product offerings quickly. Serious bonus points if you have: A university degree in a related field including, but not limited to, media, production, learning, social sciences, marketing, or business administration. What you will find here: Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: Competitive, equitable salary with top-tier health benefits, dental, and vision insurance Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days. Flexible time off policy, with an encouraged 20 days off per year. $2000 annual counseling benefit RRSP matching and RESP contribution Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The full salary range* for this role is $91,900 to $108,100 to $124,300 CAD. Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. #J-18808-Ljbffr