Deskside Support Technician at NTT DATA

1 day ago
Vancouver, Metro Vancouver Regional District, Canada NTT DATA North America Full-time
Join NTT DATA BCU as a Deskside Support Technician located in Vancouver, specializing in technical issue resolution and assistance for end-users. Experience a diverse support environment. This position involves both remote and on-site troubleshooting, focusing on customer service and technical problem-solving. Your responsibilities will include managing service requests, conducting hardware and software installations, and guiding clients through common systems. You'll have the chance to work independently and address technical issues efficiently.

Key Responsibilities
• Review and fulfill incoming service requests
• Solve technical problems transferred from customer service
• Install hardware and configure software solutions
• Provide instructional support to customers on systems
• Notify management of any service-related concerns

Requirements:
• 1-2 years’ experience in desktop support
• Knowledge of ticketing systems like Service Now
• Must have a driver's license and transportation
• Ability to lift 20 kg of equipment
• Fully vaccinated according to Health Authority guidelines Bring your expertise to NTT DATA BCU and support clients effectively in Vancouver. #J-18808-Ljbffr

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