Business Manager

Lead the Future of Primary Care At OneMedical Group, we believe empowered people deliver exceptional care. That’s why we’re thrilled to offer an opportunity for an ambitious Business Manager to lead Rosedean House Surgery in Liskeard, Cornwall through an exciting new chapter. Rosedean House Surgery is set within a beautiful Grade II listed building, rich with heritage and deeply rooted in the local community. We will soon be undertaking a major redevelopment of the site, transforming it into a modern, purpose-driven healthcare environment, while preserving the building’s historic character. This fusion of tradition and innovation will provide a stunning, future ready space for patients and staff alike. This is a rewarding opportunity to lead both operational excellence and strategic growth. About the Role As Business Manager, you’ll be responsible for the leadership, development, and performance of Rosedean House Surgery. Working closely with our Central Support Team, you’ll manage daily operations, team performance, regulatory compliance, and financial sustainability, all while driving our growth and quality ambitions. This is an exciting opportunity for a Business Manager who is ready for a challenge and to lead of the transformation of the practice with a supportive on site and central team. You’ll play a pivotal role in: Leading and growing your team through a period of transformation Enhancing the patient experience Maximising income through NHS contracts and private services With support from our central People, Finance, quality and Clinical teams, this is your opportunity to shape a practice and make a meaningful impact every day, supported by the Network Operations Manager for the South. Key Responsibilities Leadership & Team Development Lead and inspire a multi-disciplinary site team, creating a positive, empowered culture Ensure effective communication, 1-2-1s, appraisals, and development pathways Champion innovation, collaboration and continuous improvement Operational Management Oversee daily running of the practice including staffing, clinics, and cover arrangements Ensure full compliance with CQC standards, NHS contracts and internal policies Manage inspections, audits, incidents, complaints and reporting Lead on Health & Safety, IT, premises and risk management Strategic Delivery & Quality Drive delivery of QOF, LES, DES, and all contract obligations Ensure service quality, patient safety, and clinical governance standards are consistently met Business Growth & Financial Performance Grow the registered patient list through local engagement and service excellence Maximise income across NHS funded and private services Lead budget planning and financial management Monitor income/expenditure and ensure robust financial controls Stakeholder & Community Engagement Build trusted relationships with patients, PCNs, ICBs, local commissioners and community groups What We’re Looking For You’ll be a confident, people-first leader with a strategic mindset and operational rigour. Essential Criteria Senior leadership experience Track record of successfully managing teams, contracts, and change Strong understanding of NHS frameworks (QOF, CQC, KPIs, contract delivery) Budget management and performance delivery Excellent communication, negotiation and influencing skills You’ll Thrive Here If You Are: Visionary but grounded in the detail Commercially savvy and values-led Resilient, adaptable and positive Passionate about transforming patient care A natural leader who builds others up About Rosedean House Surgery & OneMedical Group Located in the heart of Liskeard, Rosedean House Surgery serves a diverse and growing patient population. The surgery is situated in a historic Grade II listed building that will soon be undergoing redevelopment — bringing together architectural heritage with a modern, patient-centred design.We are part of OneMedicare, the NHS provider arm of OneMedical Group — an independent, family-run healthcare organisation delivering GP, urgent care and community services across the UK. Our mission is to improve lives for our patients, our colleagues, and our communities. We invest in our people, our spaces, and our services to help you do your best work and to build a better future for healthcare. What We Offer Competitive salary Ongoing career development opportunities Supportive leadership and structured onboarding NHS Pension with 20.6% Employer Contribution 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time) Extra day of leave per year for work anniversary Enhanced Maternity, Paternity / Adoption pay Family friendly employment policies Participation in OMG’s refer a friend scheme Employee Assistance Program run by awarding winning Health Assured Eye care scheme – free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts Want to Know More? We’d be delighted to speak informally before you apply. Get in touch to learn more about the role, the redevelopment, and the future of Rosedean House Surgery at Recruitment@onemedicalgroup.co.uk. Who we are At OneMedical Group, we believe there’s a better way to care for communities. Founded in 2004 as a family-run organisation, our purpose is powerful: to provide a healthier future for all. Guided by our core values; People First, Working Together and a Healthier Future, we are committed to delivering healthcare differently, with compassion, innovation, and a deep-rooted dedication to reducing health inequalities. We have two different arms within our organisation OneMedical Property (Healthcare Property Developer) and OneMedicare (NHS Care Delivery), with all teams united by our shared purpose and collaborative spirit. We value the diversity of skills and perspectives within our organisation, knowing that it’s through learning from one another and working together that we can truly make a difference. We are committed to NHS principles and we are focused on services that individuals and communities trust to help them live healthier lives, improve their quality of life and achieve better health outcomes. Equality and Diversity OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk #J-18808-Ljbffr