Customer Order Associate

11 hours ago

Brampton, Canada Fuze HR Solutions Full time

Customer Order Associate Function: Administration Department: Customer Service Location: Brampton, ON Employment Type: Full-Time Role Overview The Customer Order Associate provides administrative and operational support to assigned locations while maintaining strong relationships with clients. This role is responsible for managing customer account documentation and scanned data, ensuring internal procedures are followed accurately. The associate addresses customer inquiries, resolves service-related issues, and escalates more complex concerns to the appropriate internal teams as needed. Key Responsibilities Administrative Support Perform daily audits of driver logs to ensure accuracy and compliance Support internal projects, review procedures, and analyze customer data to improve participation, engagement, and revenue Prepare reports and provide updates to management Process service confirmations Coordinate shipping of supplies, equipment, parts, and documents (e.g., courier shipments, RFP materials) Reschedule missed services as required Open, review, and distribute incoming mail Support vendor setup, communication, and local coordination Maintain equipment lists and process deliveries Payroll Administration Enter, review, and audit weekly time and attendance records prior to departmental approval Billing and Accounts Payable Manage exception-based billing accounts Review vendor invoices for accuracy and completeness Ensure proper coding to the correct location and general ledger accounts with management approval Batch and submit invoices to Accounts Payable Perform additional duties and responsibilities as assigned Education and Experience High School Diploma or equivalent required; post-secondary education preferred Minimum of 2 years of administrative experience Strong working knowledge of Microsoft Word, Excel, and PowerPoint Skills and Competencies Strong research and problem-solving skills to investigate and resolve customer issues Ability to understand customer needs, build trust, and maintain effective working relationships Proven ability to manage multiple priorities and tasks simultaneously Adaptable and effective in changing environments Strong follow-through and commitment to completing work accurately Clear, professional communication skills Ability to work independently with minimal supervision Strong time management and organizational skills Ability to identify issues, follow procedures, and apply prior experience to current tasks Physical Requirements Frequent typing and repetitive hand movements Regular grasping, reaching, and sitting for extended periods Ongoing verbal communication and active listening Frequent visual focus for computer work, data review, and document handling Occasional pushing, pulling, and lifting of materials Contact If interested, please submit your resume to sfernandez@fuzehr.com. Only candidates selected for further consideration will be contacted. #ONDT #ondt Contract Info / Information sur le contrat Job ID / No. du Poste: 54261742 Open Positions / Postes Ouverts: 1 #J-18808-Ljbffr

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