Credit & Collections Specialist, Full Time Contract

2 weeks ago

Mississauga, Canada Ecolab Full time
Ecolab is seeking a Credit & Collections Specialist, 6-month contract to provide administrative support to Ecolab’s field sales team in Ontario by managing past due invoice collection, pricing issues, customer inquiries and other credit-related disputes. This position will be project-based to support and advance the A/R and A/P program for one of Ecolab Canada’s largest customer base.

What’s in it For You:
  • The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
  • The ability to make an impact and shape your career with a company that is passionate about growth
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
What You Will Do:
  • Conduct payment collection of outstanding customer accounts via outbound phone calls, order review, intranet websites, various customer A/P portals, and email correspondence
  • Respond to incoming calls and mail from aligned accounts
  • Track misaligned payments and ensure reconciliation of credits on customer accounts
  • Liase with different departments both with internal and external customers to support and resolve all credit issues and misalignment
  • Provide regular updates through reporting, customer statement and invoicing
  • Ensure banking and credit information of customers are accurately set up
  • Utilize strong written and verbal communication skills to effectively communicate in a professional manner to maintain the business relationship while collecting on past due AR
  • Research and resolve disputes and invoice issues in a timely manner
This position will be a hybrid position which will require attendance at Ecolab’s Mississauga office about 3-4 times per month and the remaining time will be working from home.

Minimum Qualifications:
  • Post secondary education required
  • 2 years of experience working in credit, finance, accounting, customer service, and/or related technical or customer service field
  • No immigration sponsorship available
Preferred Qualifications:
  • Bachelor’s degree in a finance, accounting, business or a related field
  • Intermediate proficiency in Microsoft Excel or Access, or the ability to be trained
  • Credit/collections experience and/or customer service experience related to large corporate customers
  • Experience in Microsoft Office (Word, Outlook and Access)
  • Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
  • Effective oral and written communication skills
  • Must have demonstrated initiative and ability to work independently
  • Self-motivated and both detail and process oriented
  • Proven analytical and problem solving skills
  • Strong critical thinking and decision making skills
Ecolab is dedicated to Employment Equity #J-18808-Ljbffr

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