Associate Service Manager

5 days ago

Hamilton, Canada Tesla Full time

What To ExpectTesla’s Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers. Our Associate Service Managers must assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter, month after month, and on all aspects of customers, people, operations, and financials.What You’ll DoExceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experienceLead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoringUnderstand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operationsGrasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicableEmbrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands‑on problem‑solving and a customer‑service mindsetAct in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customersTechnical acumen is required – you must develop a knowledge of all Tesla products, service systems, processes, and proceduresWhat You’ll BringBachelor’s degree or equivalent experiencePrior leadership experience in a service‑focused industry; automotive expertise is not requiredExperience leading teams and managing a diverse group of roles and responsibilitiesStrong and proven experience leading field, technical repair, or manufacturing teams in a fast‑paced, technology‑driven environment with strong customer facing responsibilitiesExperience running complex processes using Lean or other techniquesValid driver’s license required #J-18808-Ljbffr

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