Advanced Technical Support Analyst Role
3 days ago
Northwestern Ontario, ON, Canada
Weyerhaeuser
Full-time
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Weyerhaeuser seeks a Technical Support Analyst at its Kenora location, providing vital IT support across various technologies. Engage in maintaining critical IT systems crucial for operations.
In this role, you will deploy and manage hardware such as desktops, servers, and peripherals while supporting both IT and operational technology systems. Your expertise will ensure excellent functionality and assist users effectively. The position involves a commitment to safety and strong team collaboration in a versatile working environment.
Key Responsibilities
â€
¢ Respond to and resolve user support requests â€
¢ Document problem-solving procedures until resolution â€
¢ Configure and maintain technical devices â€
¢ Update and protect servers as per guidelines â€
¢ Attend regular team meetings to share insights
Requirements:
â€
¢ IT-related associate's degree or equivalent experience â€
¢ At least three years' technical support background â€
¢ Knowledge in a range of technical systems and tools â€
¢ Problem-solving and communication skills required â€
¢ Commitment to a safety-first culture Be a part of innovative technical solutions at Weyerhaeuser and enjoy the natural splendor of Kenora.
Key Responsibilities
â€
¢ Respond to and resolve user support requests â€
¢ Document problem-solving procedures until resolution â€
¢ Configure and maintain technical devices â€
¢ Update and protect servers as per guidelines â€
¢ Attend regular team meetings to share insights
Requirements:
â€
¢ IT-related associate's degree or equivalent experience â€
¢ At least three years' technical support background â€
¢ Knowledge in a range of technical systems and tools â€
¢ Problem-solving and communication skills required â€
¢ Commitment to a safety-first culture Be a part of innovative technical solutions at Weyerhaeuser and enjoy the natural splendor of Kenora.