Current jobs related to Customer Success Manager - Toronto - Refinitiv
-
Customer Success Manager
1 week ago
Toronto, Canada Messagepoint Full time**Customer Success Manager** **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business...
-
Customer Success Manager
4 weeks ago
Toronto, Canada Klir Full timeJoin to apply for the Customer Success Manager role at Klir We are hiring to make water better! Our mission is to Make Water Better by connecting data, workflows, and operational continuity. Klir is the Operational Data Hub that unifies sampling, monitoring, permits, backflow, and reuse into one connected view. We are looking for a Customer Success Manager...
-
Customer Success Manager
4 weeks ago
Toronto, Canada Klir Full timeJoin to apply for the Customer Success Manager role at Klir We are hiring to make water better! Our mission is to Make Water Better by connecting data, workflows, and operational continuity. Klir is the Operational Data Hub that unifies sampling, monitoring, permits, backflow, and reuse into one connected view. We are looking for a Customer Success Manager...
-
Customer Success Manager
1 week ago
Toronto, Canada Darktrace Ltd Full time###Customer Success Manager page is loaded## Customer Success Managerlocations: Toronto Office: Vancouver Officetime type: Full timeposted on: Posted Todayjob requisition id: JR Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential...
-
Customer Success Manager
2 weeks ago
Toronto, Canada Darktrace Ltd Full time###Customer Success Manager page is loaded## Customer Success Managerlocations: Toronto Office: Vancouver Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101216Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...
-
Customer Success Manager
2 weeks ago
Toronto, Canada Darktrace Ltd Full time###Customer Success Manager page is loaded## Customer Success Managerlocations: Toronto Office: Vancouver Officetime type: Full timeposted on: Posted Todayjob requisition id: JR101216Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...
-
Manager of Customer Success
24 hours ago
Toronto, Ontario, Canada Feroot Security Full timeAs a Manager of Customer Success, you will lead and inspire a team of Customer Success Engineers managing a proactive, customer-results-focused Customer Success motion. You will be responsible for guiding the team, anticipating customer needs, driving measurable outcomes, and delivering consistent value across the customer lifecycle.You will act as a people...
-
Customer Success Manager
2 weeks ago
Toronto, Canada Bettermode Full time**About us** At **Bettermode**, we are redefining how businesses streamline customer experiences and foster strong relationships. Our platform empowers businesses to seamlessly craft powerful web apps with engagement tools in its core tailored to their unique needs. Backed by Silicon Valley investors and trusted by brands like Lenovo, Mercedes, and Xano,...
-
Customer Success Manager
4 weeks ago
Toronto, Canada Klir Full timeFor too long, utilities have had to manage water through fragmented systems, siloed data, and workflows held together by institutional memory. As costs rise, teams shrink, and operational decisions demand real‑time clarity, connected data is no longer a nice‑to‑have. It’s essential.At Klir, our mission is simple: Make Water Better.We believe the...
-
Customer Success Manager
4 weeks ago
Toronto, Canada Klir Full timeFor too long, utilities have had to manage water through fragmented systems, siloed data, and workflows held together by institutional memory. As costs rise, teams shrink, and operational decisions demand real‑time clarity, connected data is no longer a nice‑to‑have. It’s essential.At Klir, our mission is simple: Make Water Better.We believe the...
Customer Success Manager
1 day ago
# **Our Privacy Statement & Cookie Policy**Customer Success Manager - Global Trade page is loaded## Customer Success Manager - Global Traderemote type: Remotelocations: Canada, Toronto, Ontariotime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: February 27, 2026 (30+ days left to apply)job requisition id: JREQ197768This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization.Customer Success is not just a function or team at Thomson Reuters, but also our reason for doing business. We measure our success based on the prioritization of our customers' needs and goals. The relationship we create with our customers determines the future benefits for them and our company.The CSM is assigned a book of business specific to Concierge and/or Advisory customers, responsible for the development of customers knowledge on their suite of offerings. The CSM will manage these customers to drive performance towards Thomson Reuters' strategic objectives and retention goals. This will require the management of multiple projects with strong business acumen to remove obstacles interfering with growth and retention of customers.**About the Role**:In this opportunity as a Customer Success Manager, you will:* Partner with customers to define success, deliver educational activities throughout their lifecycle, and track progress toward business outcomes.* Develop and share best practices and Customer Success Plans, collaborating with internal teams like Sales and Professional Services.* Monitor customer health by tracking usage data and escalating critical concerns, using insights to drive strategic adjustments.* Identify and activate commercial growth opportunities, recommending improvements based on customer maturity and working closely with the commercial team.* Ensure customers receive maximum value from their investment, driving retention and growth through tailored engagement and collaboration.* Leverage technology tools (e.g., Gainsight, Salesforce) to manage client information, pipeline, and financial forecasts accurately.* Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives.**About You:**You are a fit for the role of Customer Success Manager if you have:* 8+ years of professional experience, with a minimum of 3 years’ experience in customer success* 4-year college degree required, master’s degree or equivalent preferred* Experience in Global Trade highly preferred* Gainsight, or Salesforce user experience a plus* Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications, a plus* Experience working in and around cloud software solutions and cloud delivery models* Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving.* Ability to travel, 25%#LI-BS1* **Flexibility & Work-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.* **Career Development and Growth:** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.* **Industry Competitive Benefits:** We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.* **Culture:** Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.* **Social Impact:** Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.* **Making a Real-World Impact:**We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.For Ontario, Canada, the target total cash compensation range for this role is $135,000 CAD - $185,000 CAD.Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.This is inclusive of both base pay and any target sales incentive.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodationLearn more on how to protect yourself from fraudulent job postingsMore information about Thomson Reuters can be found on**Future-ready careers**Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
#J-18808-Ljbffr
