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Customer Experience Associate, Bilingual
4 weeks ago
Employer Industry: Supply Chain and Logistics Why consider this job opportunity: Competitive salary plus bonus Employer-paid health benefits starting on Day 1 RRSP with company match (up to 5%) Free company-paid vision, short-term disability, and life insurance Tuition reimbursement, parental leave, and childcare assistance Opportunity to work in a hybrid model, balancing remote and in-office work What to Expect (Job Responsibilities): Serve as the primary point of contact for approximately 4,500 customer accounts, ensuring exceptional service and support Lead the resolution of complex customer inquiries and provide first-level support Collaborate with internal teams to troubleshoot and resolve customer issues, conducting root cause analysis Monitor customer account performance and identify opportunities for process optimization Maintain accurate customer records and service-related data within CRM systems What is Required (Qualifications): Bachelor’s Degree or equivalent experience in supply chain or customer-facing roles 3-5 years of experience in Customer Service or Supply Chain Ability to work flexible hours and be available on some holidays Superior analytical abilities, self-motivated, and detail-oriented Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook How to Stand Out (Preferred Qualifications): Bilingual in English and French Strong customer focus and excellent communication skills Experience in problem resolution and conflict management Ability to adapt to constant changes and manage multiple tasks effectively Demonstrated experience in continuous process improvement initiatives #SupplyChain #CustomerExperience #Logistics #HybridWork #CareerGrowth #J-18808-Ljbffr
