Collections Account Manager

6 days ago


Mississauga, Canada Ritchie Bros. Full time

Collections Account Manager - 6 Month Contract Join to apply for the Collections Account Manager - 6 Month Contract role at Ritchie Bros. About Us: RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value‑added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. Our marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles, offering online bidding; IAA, a leading global digital marketplace; Rouse Services, SmartEquip, Xcira, and Veritread. About The Team: As a global company, our corporate teams support billions of dollars in equipment sales every year. In this role you will ensure the business runs smoothly in your respective verticals and support the overall business to achieve our core objectives. Job Description The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Bros. platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. Responsibilities Responsible for early‑stage collections on majority commercial and some consumer accounts Prioritizes collections of accounts within team Identifies process gaps and recommends solutions for improvements Problem solves a solution for early defaults and collapses and presents to management Responsible for reducing the collapse rate Track and report (Excel and qualitative feedback) on work queue results Controls the negotiation with customers on payment timelines, partial payments, default fees, etc. Responsible for operational issues Performs other duties as assigned Qualifications 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios Self‑motivated individual with initiative and flair for identifying process gaps or opportunities for improvement Strong communication skills – listening to customers and understanding their situation Excellent phone etiquette Strong written communication through email Excellent questioning and probing skills Seniority Level Mid-Senior level Employment Type Full‑time Job Function Sales and Business Development Industries Construction Machinery Manufacturing Truck Transportation #J-18808-Ljbffr



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