Call and Contact Center Jobs

Call and Contact Center Jobs - Co-op Software Engineer, BackendJoin to apply for the Call and Contact Center Jobs - Co-op Software Engineer, Backend role at ContactCenterWorld.Company: Dialpad Location: Kitchener, Ontario, Canada Posted: Wednesday, December 24, 2025Job DescriptionAbout DialpadDialpad is the leading AI‑powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real‑time, AI‑driven insights. Visit dialpad.com to learn more.Being a DialerAt Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we’re elevating each one with a platform that drives real‑time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry‑leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: scrappy, curious, optimistic, persistent, and empathetic.Co‑op ProgramAre you a motivated student eager to gain real‑world experience in software engineering? Join our Co‑op Software Engineer Program in Canada, where you’ll have the opportunity to work alongside seasoned professionals on impactful projects. This program is designed to provide hands‑on experience, mentorship, and the chance to contribute to cutting‑edge solutions. This is your opportunity if you’re passionate about technology, collaborative problem‑solving, and expanding your skills.The program starts in January 2026 and is a full‑time, hybrid position. The position is based in our Vancouver or Kitchener, Canada office. You will work with a local mentor who will help you learn Dialpad’s technologies and processes and support you in achieving your internship goals.What You’ll DoBuild customer‑impacting functionality into Dialpad’s backend services.Design and implement robust, reusable, and scalable backends through collaboration with a close‑knit team.Your impactful work will help improve Dialpad’s customer experience, infrastructure scalability, security, and costs.About YouCurrently enrolled in a university program (3rd year+) or recently graduated in Computer Science, Computer Engineering, or a related field of study.Minimum of 8 months of hands‑on experience in software development.Available to work full‑time (40 hours per week), Monday to Friday, 9 AM to 5 PM.Familiarity/experience with Python, Java, C++, or similar programming languages.Familiarity with SQL or NoSQL databases, including how to query and interact with databases.A solid understanding of data structures, algorithms, and software design.Skilled in writing clean, reusable code using object‑oriented design principles.Ability to debug code and write unit tests.Basic knowledge of version control systems to collaborate on projects and track changes. Experience with Git is a plus.Launch new code weekly with our fast release cycles.Experience working with containerization and orchestration in the cloud is a plus.Our Tech StackPython backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Spanner, Memcache, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Pinot. Monitoring: Datadog, Grafana, Vue.js/Vuex frontend running natively in Electron.Benefits and CultureWe believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.Equal OpportunityDialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. #J-18808-Ljbffr