Product Support Specialist
1 week ago
Who we are:At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries.What you will do:Johnson Controls is looking for a Product Support Specialist to join our service desk team in Brossard (Quebec). The role is to provide support for Access control systems.Our service desk team works in a dynamic and stimulating environment with the latest technologies that promotes career development and professional growth through continuous learning.Position Reports to: Technical Support SupervisorTechnical support operates from Monday to Friday from 8:00 AM to 8:00 PM and offers the possibility of hybrid work (8 hour shifts/ 40 hour week)The candidate needs to be flexible in terms of any customer site visits or later working hours (11:30 AM to 8 PM EST etc.)How you will do that:Provide world class technical support to the certified field technicians from our authorized dealer network.Analyze and solve a wide range of technical request related to our access control software and hardware.Guide our clients through the resolution of their issues or escalate to the next level of support when needed.Document each request in our ticketing system (Salesforce)What we are looking for:Essential - DEP/ DEC/ AEC in Computers and/or Electronics or equivalent related experienceEssential - Perfect spoken and written English: 95% English Customer baseEssential - Bilingualism (English/French)Essential - Advanced troubleshooting skillsEssential - Microsoft Windows Operating systems experience 10,11 Server 2019,2022Essential - TCP/IP and NetworkingImportant - Technical Support/ Customer Service experienceElectronics knowledge is a plusDatabase knowledge a bonus: Microsoft SQL.Net knowledgeStrong verbal and written communication skillsGood priority setting and organization skillsGood initiative, resourceful and self-learnerAble to work within a team environment.Conversational Spanish is a great assetHIRING SALARY RANGE: $63,000 - 70,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
-
Product Support Specialist
1 day ago
Brossard, Canada Johnson Controls Full timeJoin to apply for the Product Support Specialist role at Johnson Controls. Base pay range CA$63,000.00/yr – CA$70,000.00/yr Who We Are At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent...
-
Product Support Specialist
3 weeks ago
Brossard, Canada Johnson Controls Full timeWho we are:At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires...
-
Product Support Specialist
1 day ago
Brossard, Canada Johnson Controls, Inc. Full timeWho we are: At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires...
-
Brossard, Canada YDU JC Air Cond & Ref Inc.- Dubai Full timeA global technology company is seeking a Product Support Specialist in Brossard, Quebec. The role entails providing technical support for access control systems and assisting certified field technicians. Essential skills include advanced troubleshooting, bilingualism in English and French, and familiarity with Windows operating systems. The company offers a...
-
Product Support Specialist
1 day ago
Brossard, Canada YDU JC Air Cond & Ref Inc.- Dubai Full time.**Who we are:**At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future...
-
Product Support Specialist
7 days ago
Brossard, Quebec, Canada Johnson Controls Full timeWho we are:At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires...
-
Hybrid Access Control Support Specialist
1 day ago
Brossard, Canada Johnson Controls, Inc. Full timeA leading technology solutions provider is seeking a Product Support Specialist in Brossard, QC. The role involves providing technical support for access control systems, requiring bilingualism in English and French, exceptional troubleshooting skills, and experience with Microsoft Windows. A competitive salary range of $63,000 - $70,000 is offered,...
-
Support Specialist with Programming Experience
2 weeks ago
Brossard, Canada Solicorp Full timeWe are seeking a detail-oriented and customer-focused Support Specialist who also has hands-on programming experience. In this role, you will be the first point of contact for technical issues, ensuring that customers receive timely, effective, and empathetic support. You will also leverage your programming skills to troubleshoot complex issues, automate...
-
Application Support Specialist
2 weeks ago
Brossard, Canada Acuity Brands Full time**What will be your role?**: We are presently seeking a talented and enthusiastic Application Support Specialist - Information Systems who will work on the support, maintenance and upkeep of business systems solutions, including: Entreprise Resource Planning/ERP, Business Intelligence (BI), Customer Relationship Management/CRM, Intranet (SharePoint),...
-
Brossard, Canada Johnson Controls Full timeA leading industrial machinery manufacturer is looking for a Product Support Specialist in Brossard, Quebec. This entry-level role involves providing world-class technical support for access control systems. Candidates must be bilingual (English/French) with a DEP/DEC/AEC in Computers or Electronics. The position offers a competitive salary range of...
