PC Express Department Manager

2 days ago

North Peel Regional Municipality Kleinburg, Canada Loblaw Companies Ltd - Head Office Full time

Mandate:
To lead a team of Personal Shoppers and the in store experience of our PC Express program including in-store shopping, customer interactions, handling POS transactions with a strong focus on delivering exceptional customer service.

passion & commitment to customer service is a key driver for our Company

Duties & Responsibilities:
Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience;
Develop an understanding of best practices relating to PC Express Operations;
Be committed to maintaining operational standards;
Be accountable for departmental financial objectives;
Work with employees to improve productivity, engagement and retention;
Identify opportunities to reduce customer wait times upon pickup at store;
To schedule, direct, supervise and discipline department staff and train all new employees;
To be responsible for the opening and/or closing functions of the department;
To ensure the maintenance of equipment and the safety and sanitation of the production and back room areas, as per Company Policy;
To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;
Other duties as assigned.

Requirements:
Exceptional customer service skills and a talent for building customer loyalty;
Flexibility to work a variety of hours which include days, evenings, night shifts and weekends;
The ability to work in a fast-paced environment under pressure;
The ability to lead, coach and motivate employees;
Strong financial acumen to deliver outstanding business results;
A commitment to delivering consistent results, every day;
Previous retail, grocery retail or hospitality management experience is an asset.
Chez Fortinos, nous attribuons notre succès à notre souci de préserver nos valeurs fondamentales : des aliments super frais, un personnel bien formé, la propreté du magasin et, par-dessus tout, un service à la clientèle supérieur et amical. Si cela vous ressemble et que vous êtes ouvert(e) d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail au détail dynamique, postulez aujourd’hui.

Nous sommes engagés à créer un milieu de travail diversifié et inclusif.
Si nous communiquons avec vous au sujet d’une offre d’emploi ou pour une entrevue, veuillez nous indiquer si vous avez besoin de mesures d’adaptation.

REMARQUE : L'employeur mentionné dans le présent affichage est une société indépendante (" franchisé ") à qui Loblaws Inc. a accordé une licence pour l'utilisation de la ou des marques de commerce " Fortinos ". Les candidats embauchés par un franchisé seront des employés du franchisé. Aucune relation d'emploi ou relation similaire ne sera créée entre le candidat et Loblaws Inc. ou ses sociétés affiliées.

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