Customer Account Executive Pipeline Integrity

3 weeks ago

Toronto, Canada OneBridge Solutions, Inc. Full time

OneBridge Solutions Inc. is an innovative company that develops SaaS solutions for the oil & gas pipeline industry . Our solutions are unparalleled within the pipeline integrity management software space. We are highly innovative, skilled, and experienced and build highly disruptive solutions that deliver superior results in process efficiencies, cost reductions and objectives attainment. We are looking for great candidates to help us to continue our path of innovation.

Job Description:
We are looking for a full-time Pipeline Integrity Engineer to act as an Account Executive and oversee assigned clientele, be responsible for continued success of each client and provide regular updates to the client and OneBridge management. Client involvement starts with Pilot Programs, extends into implementation of our solutions, and continues with introduction of new features and continued responsibility for customer satisfaction and success. The successful candidate in this role will need to establish a strong relationship with assigned clientele and respond to any technical / business related inquiries. The role will be pivotal in empowering the customer and ensuring all facets of the application are being used to advance their business and to drive OneBridge revenue.

Responsibilities – External - Customer Relations (80% of role) & Internal (20% of role):

· Develop a thorough understanding of all the OneBridge solution functionality.
· Teach and coach new and active customers to identify threats to their pipeline assets identified by the OneBridge CIM software and assist them to achieve their business goals and objectives
· Suggest additional ways that these tools can be used to address regulatory data collection & analysis needs.
· Submit and assess the value of enhancement requests and prioritize those requests for adoption in the product
· Provide mentorship on integrity management best practices
· Perform configurations, data loading, model execution, report presentations and interpretation of results
· Manage requirements from multiple client accounts
· Build and maintain strong customer relationships
· Drive the success of our customers by greater adoption and possible expansion opportunities within the active customer base
· Drive improvements in processes and policies, helping to move toward greater automation, self-service, and customer empowerment
· Work effectively with various teams including large client organizations
· Be the key communication channel for all business and development opportunities for responsible clients
· Work with product management teams to communicate customer requirements/requests
· Support product development sprints by providing customer insights and feedback
· Communicate effectively to all channels involved in product development

Qualifications:
· 5+ years’ experience in the midstream / transmission pipeline industry required
· Deep understanding and knowledge of CFR 192/195/other industry guidance required
· Experience analyzing different types of pipeline integrity assessment data required
· Experience working with pipeline integrity software and technology preferred
· Experience working with multiple levels within a Fortune 100 company preferred
· Strong relationship management and organizational skills
· Experience with start-up solution development processes and application support lifecycles.
· Ability to travel throughout North America
· Very organized and structured with attention to detail

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