Secret Cleared Help Desk Specialist to provide on-site troubleshooting of network and software issue
19 hours ago
Our Valued Public Sector Client is seeking a Secret Cleared Help Desk Specialist to provide on-site troubleshooting of network and software issues in response to a 24/7 incident management ticketing system.
Background:
The Defence Service Operations Centre is responsible to coordinate in-service support for Information Systems across the Department of National Defence (DND) and the Canadian Armed Forces (CAF) operations. The National Service Desk provides 24/7 support on help desk and system monitoring functions.
Must haves:
Help Desk Specialist (1+ years)
Incident management ticketing system (1+ year)
Network Monitoring Tool (1+ year)
Shift Work (12-hour shifts, day to night rotations)
Secret Clearance
Responsibilities:
Review network monitoring alerts at a national level from monitoring tools and respond accordingly.
Coordinate National situational awareness events including sending out an informational
Respond to events and coordinate responses from service providers in support of the Incident Management Process.
Respond directly to events including phone calls, emails, alerts and notifications from users or stakeholders in support of domestic and deployed operations.
Route incidents to internal providers for national telecommunications systems, and route incidents to SSC and other external providers as appropriate
Support the National Capital Region (NCR) Service Desk (SMC) by responding to and coordinating classified IT related events from the NCR users or applications.
Nice to Haves:
Bilingual (French/English)
Assyst
Intermapper or Whatsapp Gold
The National Service Desk (NSD) requires 12-hour shifts. The day and night shifts will alternate every 2 weeks. Day shifts are 6am to 6pm, and Night shifts are 6pm-6am and will be 100% onsite at Major General Pearkes Building, 101 Colonel By Drive, Ottawa, Ontario. For two weeks the resources will work day shifts, i.e., 6 am to 6 pm and for two weeks the resources will work night shifts, i.e., 6 pm to 6 am. The day and night shift will alternate every 2 weeks. One week the resources will work 60 hours i.e., 5 shifts per week and the next week the contractor will work 24 hours, i.e., 2 shifts per week, and this will alternate every week. This is a total of 84hrs for every two work weeks.
Apply
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Ahuntsic North, Canada S.i. Systems Full timeOur Valued Public Sector Client is seeking a Secret Cleared Help Desk Specialist to provide on-site troubleshooting of network and software issues in response to a 24/7 incident management ticketing system. Background: The Defence Service Operations Centre is responsible to coordinate in-service support for Information Systems across the Department of...
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Ahuntsic North, Canada S.i. Systems Full timeOur Valued Public Sector Client is seeking a Secret Cleared Help Desk Specialist to provide on-site troubleshooting of network and software issues in response to a 24/7 incident management ticketing system.Background: The Defence Service Operations Centre is responsible to coordinate in-service support for Information Systems across the Department of...
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