National Operations Systems Deployment Lead

Posting Date:
Posting Number: 64427
Work Location Type:
Job Code: 1555
Location: Mississauga East
Reports to: Senior Manager Change and Deployment

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As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Job Description As a National Operation’s Systems Deployment Lead, you will be working closely with Operations and cross functional stakeholders to drive successful program implementation into the business. You will participate in requirement gathering and future state solution discussions to drive positive change within affected business teams. You will lead a take-to-company team by coordinating change management, training, communication and other required activities to ensure successful pilot, deployment and stabilization phases into Operations. Work with Operations on-site in Terminals and remotely, observing processes and soliciting feedback by affected employees. You will be responsible for advocating for Operations and bringing their concerns back to the project team to incorporate into future requirements and solution development. Support during User Acceptance Testing (UAT) cycles may be required including writing and executing test cases and supporting technical deployment activities.
Specific Accountabilities Establish and integrate best practices and deployment framework into take to company approach
Develop program deployment strategy into Operations and business functions, including resourcing and managing end-to-end deployment activities (location selection, scheduling, planning, defining deployment strategies and implementation process)
Partner with other program and/or project teams to identify sequencing, synergies and dependencies
Manage and coordinate the establishment of an Operation’s Deployment Team for Regional/Divisional/Terminal projects and supporting departments that will drive successful implementations
Coordinate with Operational Directors / District Managers to find the suitable Operation’s implementation leads for requirement gathering and deployment activities
Lead cross functional business teams to “operationalize” changes depending on program deliverables: new technological enhancements, applications, capabilities, and processes.
Additional Responsibilities Oversee and manage cross functional deployment team responsible for implementation activities during the preparation, execution and stabilization phases. Take-to-company incorporates the following responsibilities (non-exhaustive); pilot execution, change management planning/readiness/reinforcement, tactical and strategic communications, training development and execution, process and field engineering design and stabilization, procurement and supplies, analytics and reporting development, performance measurement, IT equipment and user accessibility, coordination with other stakeholders (LP, HR, EH&S, etc.), lessons learned exercises
Each deployment will dictate which functional group will be involved but TTC activities can include such as Training, Change Management, Process Documentation, Performance Measures, Deployment Planning and Communications, etc.
Apply Change Management principles to identify new approaches to introduce changes into Ops
Coordinate materials required (tools, scanners, logins, documents) for pilot, deployment and stabilization phases
Analyze Business Requirements to understand current state vs. future state changes into business. Identify new approaches and solutions to business issues identified through analysis of processes and creation of work standards, best practices, and flow management
Advocate for Operations within the program - identify potential risks and escalate issues when gaps are identified.
Visit terminals to understand current challenges and gather feedback on current and future solutions
Communicate regularly with operations on upcoming changes, expectations and status updates
Using project management skills to develop action plans to develop, manage, and implement projects providing realistic and accurate timeline, resource requirements, to achieve our goals
When required, participate in UAT activities related to technology integration for First and Last mile. These activities may include the following; Prepare and execute test cases assigned
Providing concise and accurate documentation of defects and issues to the UAT Lead
Perform landing tests on the day of the launch during non-business hours (early morning hours & weekends) to ensure smooth deployment

Required Qualifications: Bilingualism (French and English) is a preferred asset
5-7 years of Operational experience (Management level preferred)
2-5 years of Operational experience in the deployment of processes or technologies to frontline and Management Levels.
Thorough understanding of the Operational systems and processes
Experience with Change Management Methodology (Certificate is an asset)
Experience with Project Management (PMP designation is an asset)
Lean/Six Sigma Training (Green Belt is preferred)
Post-Secondary Education preferred
Intermediate knowledge of MS office suite of products (Excel, Word, Power Point)
Self-directed, motivated and able to work independently and in team environment
Strong Leadership, project and time management skills with the ability to prioritize competing projects
Intermediate knowledge of MS office suite of products (Excel, Word, Power Point)
Strong communication skills
High attention to detail
Ability to work flexible hours including weekends
Must be able to address time sensitive demands on a continuous basis. Support is sometimes required at off-hours for release validation, issues affecting Operations, and meeting deadlines
Ability to work remote, connectivity is required

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment
Posting Number: 64427
Reports to: Senior Manager Change and Deployment

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