Technical Manager, Financial Applications

4 weeks ago

Ottawa, Canada LeverageTek IT Solutions Full time

Opportunity Details
LeverageTek is actively seeking a Technical Manager - Corporate IT Financial Applications Support for a permanent position with its Ottawa/Gatineau-based customer.

Work Location

The successful candidate will be required to work on-site at the customer headquarters in Gatineau, QC, on a hybrid basis.

Key Tasks

Manage all activities pertaining to the maintenance, enhancement and support of the financial applications ensuring appropriate attention, escalation and resolution of issues, incidents, requests, and bugs
Oversee all production aspects of the applications, including coordinating with infrastructure teams where required, ensuring applications availability and performance are maintained
Manage technical team and coordinate scheduling to ensure continuity of service and support across all applications
Participate in the implementation of new technologies and actively interact with project teams to coordinate the transition of new technologies, applications and integration into the team and support processes
Proactively and efficiently communicate system changes, status, and issues to impacted stakeholders
Drive and coordinate incident management activities in conjunction with direct reports to ensure appropriate and timely response to disruptive events to minimize business impact
Coordinate and oversee evidence gathering related to Sarbanes-Oxley audits
Ensure the team can provide appropriate coverage for all core services and that there are no single points of failure
Drive end-to-end resolution of outages and degradation of service
Review and approve change orders affecting supported applications ensuring Sarbanes-Oxley compliance is met
Oversee the team’s ticket allocation and prioritization workflow
Manage vendors relationships to ensure alignment with team and business needs and priorities
Build relationships with support teams and business stakeholders of all levels
Actively support the development of skills and capabilities of the group to meet the organization’s objectives
Proactively engage with project teams and lead transfer to support activities to ensure smooth transition of knowledge with the support team
Prepare status reports and communicate with various stakeholders accordingly
Hire, develop, coach and lead employees, with a focus on building strong and collaborative team spirit and foster an open culture that promotes best practices to support and improve internal and external stakeholders’ satisfaction

Key Qualifications

Minimum of 8-10+ years’ experience In Enterprise Corporate Applications with a focus on hands-on and leadership experience in Tier 3 Application Support roles. (focus on Corporate Financial Systems and Applications)
Must have a minimum of 1-2 years of recent experience as a Lead/Manager of a System Level 3 Support team.
Previous experience as a hands-on Programmer/Analyst and Developer with experience developing in .Net platform and in database technology Oracle PL/SQL and/or MS SQL Server.

Qualifications

Demonstrated experience supporting ERPs and Financial Applications in a production environment
Proven experience in supporting and managing integration solutions and types (API, SFTPs, etc.).
Familiarity with core ITIL concepts including Change Management, Incident Management and Compliance management under Sarbanes-Oxley and other legal requirements

Assets

Proficiency with Cloud solution and various Azure Resources including Logic Apps, Key Vaults, Storage Accounts, Virtual Machines and API Connections
Knowledge of IT Infrastructure and Network concepts and terminologies

About LeverageTek IT Solutions

Thank you for taking the time to apply Since our company’s inception in March 2003, LeverageTek IT Solutions has worked resolutely to become one of the industry’s most recognized and trusted suppliers of technology staffing and business consulting services. With hundreds of successful engagements to our credit with many of Canada’s leading public and private sector organizations, we are the experts in identifying, deploying, and supporting IT and business talent on a contract, contract-to-hire, and permanent basis. We work with customers across all sectors including academia, aerospace, aviation, finance, government, health care, high tech, military, not-for-profit, and more.

Our responsive service and ability to deliver the right fit, on time and within budget, typically leads to repeat engagements and a long-standing relationship.

Accessibility accommodations are available upon request.

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