Technical Manager, Financial Applications

1 month ago


Ottawa ON, Canada LeverageTek IT Solutions Full time

Opportunity DetailsLeverageTek is actively seeking a Technical Manager - Corporate IT Financial Applications Support for a permanent position with its Ottawa/Gatineau-based customer. Work LocationThe successful candidate will be required to work on-site at the customer headquarters in Gatineau, QC, on a hybrid basis. Key TasksManage all activities pertaining to the maintenance, enhancement and support of the financial applications ensuring appropriate attention, escalation and resolution of issues, incidents, requests, and bugsOversee all production aspects of the applications, including coordinating with infrastructure teams where required, ensuring applications availability and performance are maintainedManage technical team and coordinate scheduling to ensure continuity of service and support across all applicationsParticipate in the implementation of new technologies and actively interact with project teams to coordinate the transition of new technologies, applications and integration into the team and support processesProactively and efficiently communicate system changes, status, and issues to impacted stakeholdersDrive and coordinate incident management activities in conjunction with direct reports to ensure appropriate and timely response to disruptive events to minimize business impactCoordinate and oversee evidence gathering related to Sarbanes-Oxley auditsEnsure the team can provide appropriate coverage for all core services and that there are no single points of failureDrive end-to-end resolution of outages and degradation of serviceReview and approve change orders affecting supported applications ensuring Sarbanes-Oxley compliance is metOversee the team’s ticket allocation and prioritization workflowManage vendors relationships to ensure alignment with team and business needs and prioritiesBuild relationships with support teams and business stakeholders of all levelsActively support the development of skills and capabilities of the group to meet the organization’s objectivesProactively engage with project teams and lead transfer to support activities to ensure smooth transition of knowledge with the support teamPrepare status reports and communicate with various stakeholders accordinglyHire, develop, coach and lead employees, with a focus on building strong and collaborative team spirit and foster an open culture that promotes best practices to support and improve internal and external stakeholders’ satisfaction Key QualificationsMinimum of 8-10+ years’ experience In Enterprise Corporate Applications with a focus on hands-on and leadership experience in Tier 3 Application Support roles. (focus on Corporate Financial Systems and Applications)Must have a minimum of 1-2 years of recent experience as a Lead/Manager of a System Level 3 Support team.Previous experience as a hands-on Programmer/Analyst and Developer with experience developing in .Net platform and in database technology Oracle PL/SQL and/or MS SQL Server. QualificationsDemonstrated experience supporting ERPs and Financial Applications in a production environmentProven experience in supporting and managing integration solutions and types (API, SFTPs, etc.).Familiarity with core ITIL concepts including Change Management, Incident Management and Compliance management under Sarbanes-Oxley and other legal requirements AssetsProficiency with Cloud solution and various Azure Resources including Logic Apps, Key Vaults, Storage Accounts, Virtual Machines and API ConnectionsKnowledge of IT Infrastructure and Network concepts and terminologies About LeverageTek IT SolutionsThank you for taking the time to apply Since our company’s inception in March 2003, LeverageTek IT Solutions has worked resolutely to become one of the industry’s most recognized and trusted suppliers of technology staffing and business consulting services. With hundreds of successful engagements to our credit with many of Canada’s leading public and private sector organizations, we are the experts in identifying, deploying, and supporting IT and business talent on a contract, contract-to-hire, and permanent basis. We work with customers across all sectors including academia, aerospace, aviation, finance, government, health care, high tech, military, not-for-profit, and more. Our responsive service and ability to deliver the right fit, on time and within budget, typically leads to repeat engagements and a long-standing relationship. Accessibility accommodations are available upon request.



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