Unit Clerk, Medicine Outpatient

Salary

The salary range for this position is CAD $28.31 - $28.31 / hour
Job Summary

Join our collegial-spirited team at  Burnaby Hospital   as we build for the future of health care in Burnaby.

The Burnaby Hospital redevelopment project is a multi-phase project that will transform the hospital into a modernized medical and surgical health care campus. Phase one is slated to open in spring 2025 and phase two in 2030.

Highlights of the two-phase redevelopment project include:
Expanded Emergency Department with additional treatment spaces
New health care pavilion with 83 beds to support maternity, neonatal intensive care, medicine and mental health patients
New operating rooms, procedure rooms and recovery spaces
New acute care tower with 160 beds
New medical imaging department
New integrated BC Cancer Centre
Burnaby Hospital plays an essential role to those living in the community by delivering a variety health care services. Services and specialties include emergency medicine, intermediate-level critical care, medical imaging, internal medicine, hospitalist medicine, geriatric medicine, neurology, gastroenterology, palliative, psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology and plastics specialties.

We are committed to staff wellness and planetary health and have active working groups to support these initiatives. In addition, we value career advancement and offer professional development and education opportunities.

We are currently looking to fill a Casual  opportunity for a Unit Clerk to join the Health Services Unit at Burnaby Hospital located in Burnaby, B.C.

Experience the exceptional benefits of working with us including:
Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.
Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.
Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.
Maternity Top-Up: Receive an 87% top-up during maternity leave.
TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes
Additional employee discounts and perks available
*Eligibility based on employment status

Detailed Overview

Under general supervision, performs a variety of clerical duties related to the operation of an outpatient care area including scheduling and booking appointments and registering patients. Acts as a communication link for the area, transcribing and processing physicians' orders, coordinating with other departments and facilities, arranging patient tests and receiving results, receiving and directing patients and visitors, and assembling and maintaining patient charts.
Responsibilities

Schedules and books outpatient appointments by receiving appointment requests, making follow up appointments, adjusting appointments in accordance with patient and facility requirements, and assigning to the appropriate time, date and location.  Maintains appointment schedules by arranging and confirming patient appointments; prepares appointment slates and distributes slate to designated hospital departments as required.
Reviews and screens outpatient booking requests, receives patients, obtains/confirms registration information, registers patient in the appropriate system and completes registration documentation.
Prioritizes, processes, coordinates and transcribes physicians' orders by copying information, completing required forms and/or entering information into the computer and distributing information; arranges patient tests and performs follow up as necessary.
Acts as a communication link for the assigned area by contacting other facilities and departments, including bed booking to exchange information regarding bed availability to assist admissions, discharges and/or patient transfers; receives patient's tests, and receives visitors, provides information and directs to appropriate area.
Assembles and maintains patient charts according to established procedures; transcribes patient data into applicable health record system; attaches patient documents such as lab and/or special examination reports to chart; dismantles and forwards discharged patient records to Health Records.
Answers telephones, transfers calls, takes messages, answers routine inquiries or referring as appropriate; opens and distributes mail as required.
Performs related clerical duties such as data entry, filing, compiling, preparing and maintaining statistics including related reports, delivering and picking up items, maintaining and ordering stationary and supplies through stores, and arranging for and tracking equipment repairs as required.
Maintains timekeeping records for regular and casual staff and submits/enters to payroll system as required.  Receives and processes requests such as vacation, leaves of absence and terminations by preparing necessary documentation and forwarding to the Manager, Clinical Services or designate for approval.
Accepts calls from nursing staff regarding illnesses and/or absence from work and communicates information received to nursing unit and appropriate person; calls in relief nursing staff according to pre-determined guidelines and refers problems to the Manager, Clinical Services or designate.
Maintains records on relief staff such as names, address, contact phone number, availability for work, suitable work area and hours worked.
Performs other related duties as required.

Qualifications

Education and Experience

Grade 12, medical terminology and graduation of a recognized Nursing Unit Clerk program, plus one year of recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to keyboard at 40 wpm.
Ability to organize work.
Ability to operate related equipment.
Ability to utilize a variety of computer software applications.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor

IMPORTANT: Recruitment scam warning
Please be on alert for potential recruitment scams. We are aware of recent scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment at any point during our recruitment process.