Application Analyst

8 hours ago

Niagara Falls, Canada Niagara Region Full time

Job Description Job Summary
Reporting to the Manager Applications, the Applications Analyst is responsible for identifying, planning and implementing enhancements to applications and business processes.

Education
Post-secondary degree in Computer Science. Formal training in application administration, report writing and quality management.

Knowledge
A minimum of 3 years experience providing application and/or system administration support.

Knowledge of data design concepts, entity relationships and SQL, Microsoft Office software.

Knowledge of Vb.Net, ASP.Net, HTML, JavaScript and jQuery, SSRS and Crystal Reporting is preferred.

Responsibilities
Identifies, plans and implements enhancements to applications and business processes, including application, user and user group configurations, new module development and deployment, and application security, configuration.
Identifies, troubleshoots, diagnoses and resolves application, security and business process errors and problems, working with vendors and IT staff as required to ensure issues are resolved.

Monitors and reports on application use, security and application performance and provides management with recommendations and assistance in resolving issues and enhancing system performance.

Identifies tests and makes modifications to applications to resolve problems or to modify or improve processes.

Coordinates user acceptance testing in the business unit for new applications and upgrades.

Identifies risks to applications and advises management on corrective actions.

Identifies and investigates interface and integration problems in cooperation with IT, HR and Finance staff and vendors.

Designs, prepares and produces reports and ad-hoc queries to enable business unit decision-making.
Ensures that accurate and up to date data and reporting is available to staff for preparing budgets, variance reporting and chargebacks and for a range of financial analyses.

Identifies and analyzes performance metrics, themes and trends to support managers productivity and performance management decisions.

Develops and executes audit reports in consultation with IT, Finance and HR staff, following up on findings, identifying gaps and areas where data integrity is questionable, and recommending procedures to correct to management staff.

Coordinates and prepares various performance and benchmarking reports and surveys, such as OMBI, OGRA, MPMP, etc.

Designs, produces and analyzes reports and performance metrics, recommending processes and strategies for greater divisional effectiveness, efficiency and performance.

Ensures internal/community adherence to IT Governance policies and standards of operation and information confidentiality.
Develops and maintains procedures, manuals and documentation.

Works with IT to conform to corporate standards and guidelines on behalf of the business unit.

Delivers user support and training.

Analyzes, documents and provides feedback to management on current business processes and recommends improvements through process re-engineering or lean process improvement.
Ensures design, implementation and communication of application improvements to ensure effective and efficient use of resources.

Identifies and implements sustainable process, and cost saving initiatives, leading initiatives within the business unit and, in partnership and as a support resource to managers.

Identifies issues that may arise from business processes and provides feedback on short and long term implications and methods to resolve.

Communicates information between the divisions and is the contact for application security, upgrades, issues and problems.
Acts as the single point of contact for users within and external to the business unit, providing training and support.

Acts as the vendor liaison within the business; participates in user groups.

Special Requirements
In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.

Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.

Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values of service, honesty, choice, partnership and respect.

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