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Delivery Lead

1 month ago

Toronto, Canada Pizza Hut Canada Full time

As a critical thinker with a growth mindset, the Delivery Lead will be responsible for overseeing various operational projects, with a focus on delivery aggregator management, restaurant technology, and customer experience management. The ideal candidate will possess strong analytical and project management skills, as well as a demonstrated ability to handle fast-paced environments.
Key Responsibilities (include but are not limited to):
Drive Transformation in Delivery Channel - Implement strategies to significantly enhance delivery services. Ensure exceptional customer and delivery experiences through analytics and effective management of relationships
Performance Analysis and Optimization - Monitor and evaluate overall performance, both existing and new delivery initiatives.
Cross-functional Collaboration - Collaborate with various teams to oversee and manage delivery aggregator partnerships, including onboarding, POS integration, and ongoing management.
Metrics-driven Decision Making - Analyze performance metrics related to delivery aggregator partnerships and conduct regular business reviews with leadership for informed decision-making.
Operational Efficiency - Work with cross-functional teams to develop sustainable labor models, ensuring operational efficiency.
Technology and Customer Experience Enhancements - Leverage experience, analytics, and cross-functional relationships to explore and implement advanced restaurant technology and customer experience initiatives.
Data-driven Optimization - Utilize available tools and data for comprehensive analytics, identifying areas for optimization and overall growth.
Project Management : Lead delivery-related projects from initiation to completion. Develop project plans, allocate resources, and ensure timely delivery of project milestones. Coordinate with cross-functional teams & vendors to achieve project objectives.
Vendor Management: Manage relationships with delivery service providers and vendors. Negotiate contracts, evaluate service levels, and ensure compliance with Pizza Hut standards. Continuously assess vendor performance and seek opportunities for partnership enhancement.

Key Qualifications:
5+ years of relevant work experience, or combination of relevant work experience and education
Demonstrated proficiency with software application including MS Project, MS Office (Word, Excel, Outlook, and PowerPoint)
Experience with delivery aggregator platforms and managing aggregator relationships
Strong project management skills with ability to prioritize across multiple projects and people in a fact-paced environment to ensure projects are kept on track
Proficiency in vendor relationship management and negotiation
Proven analytical skills with the ability to derive actionable insights to drive business decisions
High energy, go-getter attitude, and constantly driving for innovation and results
Strong verbal, written communication skills and interpersonal skills to interact with franchisees and internal cross-functional teams
Strong leadership and influencing skills are essential
Prior experience in the aggregator industry preferred, with a focus on project management and analytics.
Bilingual (English/French) is a plus

Benefits:
Hybrid working model (1-2 days in-office per week)
Paid Vacation days plus additional YUM paid holidays
Paid Volunteer Day – A chance to give back to the cause dear to you
EAP Programs, also available to families

Why Us?
Pizza Hut, as part of the parent company Yum Brands, is a great place to be yourself, grow, and make a difference. Our values are the basis of our culture that fuels results. In this role, you will get visibility to the Global PH Innovation teams as well as the ability to adopt best practices from other markets to launch in Canada. You will also be able to champion Canadian best practices across countries & other Yum Brands.

We're building the world's most loved, trusted, and fastest-growing restaurant brands in partnership with the best franchise operators in the business.

Become your best self
Pizza Hut offers unparalleled development tailored to you as an individual. We know you’re not a one-size-fits-all and neither is your development plan. We’ll help you to grow from within in a way that’s unique to you. We have created several career development programs to help you become your best self and will be there to guide you every step of the way.

Empowering Your Success
We also believe that the most exciting project you’ll ever work on is YOU, but it’s not a solo effort. We have created several career development programs to help you become your best self and will be there to guide you every step of the way.

Accessibility and Accommodation
Pizza Hut Canada is an Equal Opportunity Employer committed to Equity, Inclusion, and Belonging. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex, sexual orientation, disability, veteran or marital status, genetic information or other protected status, covered by federal and provincial law.

Pizza Hut Canada is committed to providing an inclusive and accessible work environment for all employees. As part of this commitment, we adhere to the requirements outlined in the Accessibility for Ontarians with Disabilities Act (AODA). Applicants that require accommodation in the job application process may contact PizzaHut.CanadaHR@yum.com for assistance.

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