Bilingual Customer Service Representative

2 weeks ago

Burlington, Canada MT Talent Solutions Inc. Full time

Bilingual (French) Customer Service Representative

Location: Burlington, ON

Overview:

MT Talent Solutions is proud to partner with a global market leader in their sector. With over 8000 employees and 100 years in business, they are looking to expand their Bilingual Customer Service team. If you are a strong communicator, passionate about providing white-glove customer service, and have exceptional written and oral French language skills, this role is for you

Here’s what you’ll do:

customer inquiries, requests, and needs in a courteous manner reflecting the company’s values.
customers with modifying orders.
customers on product availability, new product features and innovations.
and updating accounts accurately.
with customers to create and modify orders, arrange deliveries and pickup.
with the team proactively to achieve company targets and objects.
to effectively and collaboratively with all departments, as well as any external partners.

Here’s what you’ll need to be successful:

be fluently bilingual (oral and written) in French.
education in Business, Supply Chain or similar is an asset.
least 2 years’ experience in a customer service role.
computer skills including MS Office. SAP, CRM and/or ERP experience is an asset.
in a B2B customer service role, specifically building materials or furnishings is an asset.
passion for providing excellent service, strong attention to detail and problem solving skills.
proactive attitude with an ability to take initiative, multi-task, prioritize work to ensure deadlines and quality of service standards are met.

Here’s what in it for you:

compensation package including benefits, employer RRSP matching program.
exceptional culture with a strong emphasis on employee experience, growth and professionalism.
stable organization with a growing Canadian stance equating to ample room for personal and career progression.
leadership team that values open communication, encouragement and recognition.
for professional growth and trainings, seminars.

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