Bilingual Customer Service Representative
1 month ago
Bilingual (French) Customer Service Representative
Location: Burlington, ON
Overview:
MT Talent Solutions is proud to partner with a global market leader in their sector. With over 8000 employees and 100 years in business, they are looking to expand their Bilingual Customer Service team. If you are a strong communicator, passionate about providing white-glove customer service, and have exceptional written and oral French language skills, this role is for you
Here’s what you’ll do:
- customer inquiries, requests, and needs in a courteous manner reflecting the company’s values.
- customers with modifying orders.
- customers on product availability, new product features and innovations.
- and updating accounts accurately.
- with customers to create and modify orders, arrange deliveries and pickup.
- with the team proactively to achieve company targets and objects.
- to effectively and collaboratively with all departments, as well as any external partners.
Here’s what you’ll need to be successful:
- be fluently bilingual (oral and written) in French.
- education in Business, Supply Chain or similar is an asset.
- least 2 years’ experience in a customer service role.
- computer skills including MS Office. SAP, CRM and/or ERP experience is an asset.
- in a B2B customer service role, specifically building materials or furnishings is an asset.
- passion for providing excellent service, strong attention to detail and problem solving skills.
- proactive attitude with an ability to take initiative, multi-task, prioritize work to ensure deadlines and quality of service standards are met.
Here’s what in it for you:
- compensation package including benefits, employer RRSP matching program.
- exceptional culture with a strong emphasis on employee experience, growth and professionalism.
- stable organization with a growing Canadian stance equating to ample room for personal and career progression.
- leadership team that values open communication, encouragement and recognition.
- for professional growth and trainings, seminars.
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