Operations Manager

4 weeks ago

Edmonton, Canada Fastfrate Group Full time

The Ops Manager is responsible for ensuring smooth and efficient scheduling functions for the company through maintaining inbound/outbound processes. He/she will be accountable to manage a communication network to relay work orders, messages, and information to or from work crews, supervisors, and linehaul carriers using company approved methods. Other responsibilities also consist of assigning loads to carriers and providing accurate reports of freight being offloaded and loaded. The role includes providing support in a fast paced, high volume office/warehouse environment and will assist in completing operational and data entry tasks as necessary in a timely and accurate manner.

Core Competencies
Customer Focus
Communication
Energy & Stress
Team Work
Quality Orientation
Time Management
Adaptability/ Flexibility
Creative and Innovative Thinking
Decision Making and Judgement
Planning and Organizing
Problem Solving
Result Focus
Accountability and Dependability
Ethics and Integrity
Mediating and Negotiating
Providing Consultation
Leadership
Coaching and Mentoring
Staff Management
Enforcing Laws, Rules and Regulations
Mathematical Reasoning
Development and Continual Learning

Job Duties
Supervises the overall operations on the cross dock and offload/load processes, procedures and people
Maintain and execute the daily work plan to insure accuracy, efficiency, and timeliness of inbound/outbound load execution.
Maintain scheduling, discipline and performance management for the employees in the unloading/loading process.
Create and change dock workers schedules as dictated by demand and performance.
Continually monitor workloads throughout the department and actively pursue additional resource when justified.
Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules
Create initiatives and procedures that maximize organizational ability to service clients with the most efficiency possible.
Breakdown, verify and process worker’s activity logs.
Maintain and update the departmental communication log.
Generally, maintain an open and effective dialogue with all workers to insure fairness and clarity of understanding.
Create and maintain logs necessary to perform quick checks and assessments to ensure the highest quality.
Respond to complaints with thoroughness and accuracy.
Adhere to corporate and departmental policies and procedures
Ensures all workers have the required training through Carriers Edge (Manager/Supervisor Training Program)
Completion of all required training through Carriers Edge ( Manager/Supervisor Training Program)
Performs other duties as required

Requirements
Management level experience leading a team preferred
Previous experience in warehouse/LTL environment an asset
Transportation industry knowledge and experience an asset (i.e. shipping/receiving, scheduling, freight negotiations and regulatory requirements)
Computer skills - Outlook, Excel, Word
Clean Criminal Record
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Able to work well under pressure
Flexible, able to deal with change
Strong attention to detail
Very organized, with excellent multi-tasking and problem solving skills
Excellent customer service/communication skills
Strong work ethic and positive team attitude

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