Customer Service Representative

4 weeks ago

Montreal, Canada The Canadian Salsa Dance Corporation Full time

Description:
Our organization is actively seeking full-time Customer Service Representatives to assume front-desk responsibilities. The chosen candidates will serve as the primary interface between our company and its clientele, handling inquiries via phone, email, and in-person interactions. Additionally, they will disseminate pertinent information about our organization to the public, clients, and customers. Prior experience in sales is essential for this role.

Responsibilities:
·      Serve visitors by greeting, welcoming, and directing them
·      Answer, screen and forward incoming phone calls
·      Take messages
·      Receive, answer and sort emails
·      Communicate with sales leads
·      Provide accurate, valid and complete service information
·      Conduct follow-ups
·      Enter records of customer interactions
·      Collect payments
·      Meet weekly sale targets
·      Schedule appointments and classes
·      Manage group class attendance lists
·      Handle complaints, provide appropriate solutions and alternatives
·      Perform other clerical receptionist duties such as filing, photocopying, organizing, etc.

Requirements:
·      Bilingual (French & English)
·      Ability to work in a high paced environment
·      Proven customer service and sales experience
·      Excellent communication skills both written and verbal
·      Strong phone contact handling skills and active listening
·      Ability to adapt/respond to different types of charactersSolid problem solving skills
·      Ability to multi-task, prioritize, and manage time effectively
·      Proficient with Word, Excel etc
·      Good team player
·      Autonomous
·      Available to work afternoon, nights and weekends

Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work

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