Customer Service Agent

3 weeks ago


Québec, Canada National Bank Full time

As a Customer Service Agent for our Sherbrooke’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.
Youtube Video
Your compensation
The salary starts at $21.50/hour with two salary increases projected in the first year. Evening and weekend premiums may apply. We also offer a program to reimburse tuition fees.

Your role

Answer client calls
Listen to clients' needs and offer personalized solutions.
Help clients use our banking applications
Advise and offer transaction or credit solutions
Refer clients with specialized needs to your colleagues
Collaborate and share knowledge with your colleagues
The Client Contact Centre in Sherbrooke is open Monday to Friday from 8:00 am to 10 :00 pm and Saturday and Sunday from 9:00 a.m. 5:00 pm. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.

Your team
We offer a stimulating and inclusive work environment. You’ll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you’ll work with colleagues in an environment that fosters to learning and growth.

Learning and development
You will begin with a seven-week on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues.
Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.
Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.

Prerequisites
• High school diploma
• Customer service experience
• Promote the values of partnership, empowerment and agility
• Eagerness to develop your skills

#CCSM
#sacBs

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Initiatives promoting community involvement
Telemedicine service
Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first: We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team? Ready to live your ambitions?



  • Québec, Canada Équipements adaptés Physipro inc. Full time

    Expanding company. Dynamic equis. Medical domain. Valuation. Possibility of advancement. Flexible hours. Do you want to live a new work experience where respect, flexibility, team spirit reign and where the human being is at the heart of the concerns of the company? Stop looking, we are hiring team players like you at Physipro! Physipro is a Sherbrooke team...


  • Québec, Canada Équipements adaptés Physipro inc. Full time

    Expanding company. Dynamic equis. Medical domain. Valuation. Possibility of advancement. Flexible hours. Do you want to live a new work experience where respect, flexibility, team spirit reign and where the human being is at the heart of the concerns of the company? Stop looking, we are hiring team players like you at Physipro! Physipro is a Sherbrooke team...


  • Québec, Canada Équipements adaptés Physipro inc. Full time

    Expanding company. Dynamic equis. Medical domain. Valuation. Possibility of advancement. Flexible hours. Do you want to live a new work experience where respect, flexibility, team spirit reign and where the human being is at the heart of the concerns of the company? Stop looking, we are hiring team players like you at Physipro! Physipro is a Sherbrooke team...


  • Québec, Canada Équipements adaptés Physipro inc. Full time

    Expanding company. Dynamic equis. Medical domain. Valuation. Possibility of advancement. Flexible hours. Do you want to live a new work experience where respect, flexibility, team spirit reign and where the human being is at the heart of the concerns of the company? Stop looking, we are hiring team players like you at Physipro! Physipro is a Sherbrooke team...


  • Québec, Canada National Bank Full time

    As a Customer Service Agent for our Sherbrooke’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Youtube Video Your compensation The salary starts at $21.50/hour with two...


  • Québec, Canada Desjardins Full time

    Temporary position for 12 months. As a Student Job, Customer Service Agent, Customer Contact Center, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple distribution channels based on member/client needs and current strategies and practices. You may be responsible for one or more...


  • Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...


  • Québec, Canada Toxyscan inc. Full time

    Agent(e) Service Clientèle / Customer Service Tu as un intérêt marqué pour le contact client ? Tu as une excellente capacité à communiquer ? Tu es une personne organisée, proactive et débrouillarde ? Tu aimes mettre en œuvre ton sens d’observation, ta rigueur et ta facilité à synthétiser l’information au profit d’une entreprise qui a à...

  • Student Job

    1 month ago


    Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Customer Care Agent

    1 week ago


    Québec, Canada Terryberry Full time

    About Terryberry (formerly Williams Recognition Ltd) We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are...

  • Customer Care Agent

    7 days ago


    Québec, Canada Terryberry Full time

    About Terryberry (formerly Williams Recognition Ltd) We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are...

  • Customer Care Agent

    2 weeks ago


    Québec, Canada Terryberry Full time

    About Terryberry (formerly Williams Recognition Ltd) We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are...

  • Customer Service Agent

    2 months ago


    Québec City, Canada SAIL Full time

    SAIL Outdoors is a company from Quebec that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores. Benefits offered: Generous employee discounts Exclusive deals at partner companies Continued training Employee and Family Assistance Program Group insurance...


  • Québec City, Canada SAIL Full time

    SAIL Outdoors is a company from Quebec that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores. Benefits offered: Generous employee discounts Exclusive deals at partner companies Continued training Employee and Family Assistance Program Group insurance...


  • Québec, Canada Sistemalux Full time

    **Service**: Sales **Location**: Montreal From its well established offices in Montreal, Quebec, Toronto and Vancouver, **SISTEMALUX / IGUZZINI **serves all of North America with a wide range of architectural lightning at the cutting edge of design. In recent years, our major growth has positionned us as an Employer of choice who promotes talent and career...


  • Québec, Canada Rove Concepts Full time

    **Please note - this is a remote position and you must be residing in Montreal only.** Rove Concepts, a contemporary home décor brand and eCommerce furniture retailer, is looking for a Remote - Customer Service Agent to join our growing team. Our objective is to maximize sales opportunities through both showroom and eCommerce channels. At the same time,...

  • Customer Service Agent

    2 months ago


    Québec City, Canada SAIL Full time

    SAIL Outdoors is a company from Quebec that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores. Benefits offered: Generous employee discounts Exclusive deals at partner companies Continued training Employee and Family Assistance Program As a customer...


  • Québec, Canada Air Inuit Full time

    **POSITION OVERVIEW** **DUTIES AND RESPONSIBILITIES** - Ensure irregular operations coordination in regards to customer service; - Rebook passengers in case of bad weather or operational circumstances; - Answer queries from customers concerning flight loads and service quality; - Organize group reservations and different trips for tournaments and other...


  • Québec, Canada CENTURA Full time

    Under the supervision of the Supervisor, the position holder must ensure high quality customer service. He must ensure and participate in the smooth running of the activities of his department. ADVANTAGES Competitive salary; Sick hours; Complete group insurance program paid by the employer; Group RRSP with employer contribution; Free parking and public...


  • Québec, Canada CTConsultants Full time

    **CTC007515 - Support Agent Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Nine months**: **Mode de travail: Mixed**: **Description**: - Interviews will be held Both French & English - 1st virtual & 2nd in office / - Side project - Ticketing & Billing Descriptions: Roles and Responsibilities: Responsible...