Expert Technical Engineer

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives and is committed to doing well by doing good. What Will You Contribute? As a Senior Technical Support Engineer, you will play a critical role in ensuring Finastra’s clients receive timely, expert-level support for our core banking solutions. You’ll act as a trusted advisor and problem-solver, working directly with clients to investigate and resolve complex technical issues. This role blends deep technical troubleshooting with strong client communication and collaboration across internal teams. You’ll be the go‑to expert for our Equation platform and related technologies, helping to maintain high customer satisfaction and system reliability. Responsibilities & Deliverables Act as a subject matter expert for Equation and related applications. Lead root cause analysis and resolution of technical issues across multiple environments. Provide detailed analysis and documentation to development teams for bug fixes or enhancements. Maintain and support existing features/modules, including performance tuning and patching. Participate in solution design reviews, test planning, and code reviews. Work in shifts and be open to occasional travel as needed. Investigate and resolve client‑reported issues by replicating scenarios in test environments. Write and execute scripts, analyze logs, and document findings. Collaborate with development, QA, and product teams to drive resolution of complex problems. Participate in virtual client meetings to provide updates or gather additional context. Maintain strong client relationships through clear, empathetic communication. Contribute to knowledge base articles and internal documentation for recurring issues. Required Experience Mandatory Technical Capabilities Strong hands‑on experience with Equation (Core), including: iSeries operations/navigation CL and RPG programming SQL and MQ/Queue management Familiarity with Java, IBM WebSphere, SOAP/REST APIs (Postman), and SQL Server Experience with Power BI and shared applications like FRA and Opics is a plus Mandatory Non‑Technical Capabilities Excellent problem‑solving and analytical skills Strong verbal and written communication, especially with external clients Ability to work independently and lead complex issue resolution Nice‑to‑Have Skills Leadership or mentoring experience Adaptability in fast‑paced, cross‑functional environments Financial services software development experience Education & Certifications Bachelor’s degree in computer science, IT, Mathematics, or related field ITIL Foundation Certification (preferred) Cloud certifications (AWS, Azure) or SQL/Java certifications (e.g., Oracle Certified Java Programmer) Benefits Flexibility: Unlimited vacation based on location and business priorities; hybrid working arrangements; inclusive policies such as paid time off for voting, bereavement, and sick leave. Well‑being: Access confidential one‑on‑one therapy through the Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to Gather Groups for emotional and mental support. Medical, life & disability insurance, retirement plan, lifestyle and other benefits. ESG: Paid time off for volunteering and donation matching. DEI: Participation in multiple DE&I groups (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). Career Development: Online learning and accredited courses through the Skills & Career Navigator tool. Recognition: Global recognition program, Finastra Celebrates, and regular employee surveys to shape culture. Specific benefits may vary by location. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants’ needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially. #J-18808-Ljbffr