Employee Relations Specialist II

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a dynamic Employee Relations Specialist to join our Human Resources Service Delivery team. In this role, you will be responsible for providing expert consultation and execution on complex Employee Relations (ER) matters, independently managing escalated cases from initiation through to resolution. You will play a critical role in mitigating risk, ensuring regulatory compliance, and fostering a positive, productive work environment across the organization. The Human Resources Service Delivery team focuses on delivering consistent, high-quality, and timely support across various HR functions to the entire Iron Mountain workforce. What You’ll Do (Responsibilities) Manage complex Tier 3 employee relations (ER) cases, including investigations, disciplinary actions, policy breaches, performance management, driver standards, agency claims, unemployment matters, and terminations—assessing risk and escalating to Legal as needed while maintaining complete case documentation. Serve as escalation point for Tier 1 and Tier 2 queries, providing expert guidance and ensuring timely, accurate resolution of advanced ER issues. Partner with internal and external legal advisors on ER reporting, case strategy, compliance, and risk assessment, ensuring alignment with legal requirements. Provide ongoing coaching, consultation, and feedback to people managers, supporting day-to-day employee issues and strengthening ER capability across the organization. Conduct employee and ethics line investigations, issuing termination documents where needed and processing unemployment-related actions. Review and improve ER processes and documentation, ensuring consistency across specialists and elevating needs for updates or creation of new procedures. What You’ll Bring 5+ years of progressive experience in Human Resources (HR), with a deep, demonstrated functional knowledge and expertise in complex Employee Relations case management. Strong knowledge of labor and employment regulations as well as proven ability in exceptional conflict resolution, analysis, and problem-solving skills to perform root cause analysis and provide sound decision-making in high-pressure situations. Bi-Lingual: English/French language proficiency is required. Bachelor's degree in Human Resources, Business, or a related field (preferred, but not mandatory). What We Offer Competitive compensation and benefits aligned with the experience. Paid time off/holidays. Flexible work options/alternative work options to support work–life balance. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning and professional growth. If you are a resourceful and experienced Employee Relations professional ready to make a significant impact on our organization, apply today to join the Iron Mountain team Ce que vous ferez (Responsabilités) Dans le rôle, vous devrez : Gérer des dossiers complexes de relations avec les employés (niveau 3), y compris les enquêtes, mesures disciplinaires, infractions aux politiques, gestion du rendement, normes de conduite des conducteurs, réclamations d’agences, dossiers d’assurance-emploi et cessations d’emploi—en évaluant les risques et en escaladant au service juridique au besoin, tout en assurant une documentation complète des cas. Agir comme point d’escalade pour les demandes de niveaux 1 et 2, en fournissant des conseils d’expert et en assurant une résolution rapide et précise des enjeux avancés en relations avec les employés. Collaborer avec les conseillers juridiques internes et externes concernant les rapports ER, la stratégie des dossiers, la conformité et l’évaluation des risques, afin d’assurer le respect des exigences légales. Offrir un accompagnement, des conseils et de la rétroaction continue aux gestionnaires, en soutenant la gestion quotidienne des enjeux liés aux employés et en renforçant la capacité ER à travers l’organisation. Mener des enquêtes liées aux employés et à la ligne d’éthique, préparer les documents de cessation d’emploi au besoin et traiter les actions liées à l’assurance-emploi. Examiner et améliorer les processus et la documentation ER, en assurant l’uniformité parmi les spécialistes et en escaladant les besoins de mise à jour ou de création de nouvelles procédures. Ce que vous apporterez Le ou la candidate idéal(e) possède : Plus de 5 ans d’expérience progressive en ressources humaines, incluant une solide connaissance fonctionnelle et une expertise démontrée en gestion de dossiers complexes en relations avec les employés. Une forte connaissance des lois et règlements en droit du travail, ainsi qu’une capacité éprouvée à gérer des conflits, à analyser des situations complexes et à résoudre des problèmes grâce à l’analyse des causes profondes, tout en prenant des décisions éclairées dans des situations sous pression. Bilinguisme : maîtrise de l’anglais et du français (exigée). Un baccalauréat en ressources humaines, en administration ou dans un domaine connexe (préféré, mais non obligatoire). Ce que nous offrons Rémunération et avantages sociaux compétitifs basés sur l’expérience. Congés payés et jours fériés. Modalités de travail flexibles pour favoriser l’équilibre travail–vie personnelle. Régimes complets de santé, de bien‑être et de retraite. Possibilités d’apprentissage continu et de développement professionnel. Si vous êtes un(e) professionnel(le) des relations avec les employés, dynamique et expérimenté(e), prêt(e) à avoir un impact significatif au sein de notre organisation, postulez dès aujourd’hui pour vous joindre à l’équipe d’Iron Mountain Category: Human Resources Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0095239 #J-18808-Ljbffr