Manager of Patron Experience

2 weeks ago

Greater Sudbury, Canada City of Greater Sudbury Full time
strong>Job Description

Section: Patron Experience

Division: Greater Sudbury Public Library

Department: Office of the Chief Administrative Officer

Initial Reporting Location: Main Library

Job Status: Permanent position

Number of Vacancies: 1

Affiliation: Non union

Hours of Work: 70 hours bi-weekly

Shift Work Required: No

Range of Pay: Group 13 $3,851.90 bi-weekly (subject to review)

The start date will follow the selection process.

This position is eligible to work remotely on a part-time basis.


Main Function: The position is responsible to the Chief Executive Officer and Chief Librarian for the complete management, direction, and operation of the Patron Experience Section, and for the successful accomplishment of strategic organizational priorities and the sectional annual Business Plan.

Characteristic Duties: Under the general direction of the Chief Executive Officer and Chief Librarian.

Service Objectives
  • Responsible for strategic leadership in the design and delivery of high-quality public services which achieve Greater Sudbury Public Library’s (GSPL) mission, vision, and strategic objectives.
  • Collaborating with the administration team, plan and execute actions which achieve GSPL’s strategic objectives through the development and implementation of annual workplans.
  • Manage overall performance of Patron Experience Section, achieving annual performance targets and meeting identified patron and community needs.
Duties
  • Ensure the effective operation of the Patron Experience Section including oversight of the in-brand delivery of library and municipal services.
  • Maintain awareness of trends and developments in the field of public library administration, bringing new and innovative ideas to the table in order to enhance the performance of GSPL.
  • Ensure that due diligence is exercised in support of GSPL/City of Greater Sudbury risk management policies; li>
Qualifications
Education and Training:
  • Master’s degree in Library and Information Science from a recognized university with Canadian accreditation.
Experience
  • Minimum of five (5) years relevant library experience, including at least two (2) years in a people management/supervisor capacity.
  • Best practices within area of responsibility, including change management, risk management, and conflict resolution.
  • Relevant technologies including library management systems, digital communication platforms, and makerspace tools.
  • Community needs for library and municipal services.
  • Best practices in project management including the use of project charters, schedules, status reports, and project management software.
  • Apply strong project management skills to oversee the planning, implementation, and evaluation of library programs, services, and initiatives.
  • Demonstrate excellent prioritization and time management skills to effectively manage multiple tasks and projects simultaneously.
  • Manage the financial, human, and physical resources of the section in a collaborative manner.
Language
  • Excellent use of English; verbally and in writing.
  • French verbal skills highly desirable; written skills an asset.

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