Director, Credit Cards Product

3 weeks ago

Ottawa, Canada Fairstone Full time

Fairstone Bank is looking for a key member of the leadership team, responsible for the attainment of our credit card ambitious plan, by leading efforts to drive growth through the Product’s strategy.

Reporting to the VP Product, the Credit Card Product Director will be responsible for overseeing the creation and overall ownership of the product strategy and customer experience strategy across all Fairstone’s credit card programs. This portfolio consists of multiple cards products, including Walmart Rewards Mastercard, Walmart Rewards World Mastercard, and First National Home Equity Secured Mastercard. The successful candidate will employ an unwavering focus on maximizing the product’s value proposition to exceed customer expectations.

The ideal candidate has a strong knowledge of credit card programs, including co-branded products in partnership with large Canadian retailers. The Product Director will work cross-functionally with sales, the commercial office, IT, and broader business leaders to execute large and small initiatives across multiple channels, to implement customer-centric solutions and to generate revenue growth.

This represents a unique opportunity to be part of a team with the goal of innovating the market leader in providing consumer finance products to Canadians.

Position Responsibilities:

  • Spearhead the product’s strategy, innovation, prioritization, as well as oversee execution of all aspects of the product lifecycle to ensure that the product strategy is meeting the market needs and business goals.

  • Relentless focus on customer experience/centricity.

  • Own and maintain strategic product roadmaps.

  • Work closely with business stakeholders and executives of the broader organization to assess, recommend, and present product strategies and solutions.

  • Give presentations to various committees and work with external partners in the context of existing agreements.

  • Support and manage a business agile process, including working collaboratively with Technology and other business groups to ensure successful delivery of the products/features.

  • Monitor and analyze the products’ commercial results and financial performance to target opportunities and make recommendations for improvements.

  • Ensure products comply with laws and regulations and make the necessary recommendations.

  • Identify the strategic, operational, reputational, and financial risks associated with the implementation of the product offer and make suitable recommendations.

  • Supervise a team of experienced Product Managers.

Qualifications:

  • Vast experience of over 5 years in a high-ranking Product Management position, preferably in a complex business setting. A suitable candidate will also have diverse experience in the fields of product marketing, project management, and communications, with a focus on credit card financing products.

  • Knowledge and expertise in Credit Cards, Payment solutions - including digital strategies and eCommerce - and Retail markets.

  • Superior collaboration skills allowing effective communication and bringing together many functional groups.

  • Rich blend of analytical, creative, and strategic talents.

  • Superior problem-solving skills and experience resolving daily internal and external problems and challenges in product management positions that affect a product’s financial and market success.

  • Ability to conceptualize, prioritize, and manage multiple projects with ease.

  • Highly customer-focused.

  • University degree in business-related fields.

  • Bilingualism required.

WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time Job Type: Permanent

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