Digital Operations Analyst

3 weeks ago

Montreal, Canada Noverka Conseil Full time

At Noverka, our values illustrate who we are and define our convictions: Human, Transparent, Passionate. We are driven by innovation and success, both in our relationships and in our practices.

Finding the right job for the right person is what we do best

Our client, a banking organization is looking for a Digital Operations Analyst.

Job description :

Reporting to the Senior Manager, Digital Operations and Resiliency within the Platforms and Operations group, the incumbent provides quality services ensuring effective and efficient operation of the systems under his/her responsibility. The incumbent participates in the administration, control and support of Production environment resources.

Role and responsibilities:

  • Carry out a variety of complex analyses, identify gaps and make recommendations to automate, industrialize and optimize system efficiency, and resolve major problems;
  • Understand business issues, identify and analyze internal customer requirements, document requests and prepare recommendations to design or adapt systems that meet needs and facilitate decision-making;
  • Supervise test phases to ensure that systems developed or modified are adequate for production operations;
  • Analyze system change requests, assess the impact on existing applications, suggest and implement appropriate modifications;
  • Participate in the transfer into operation of new applications produced by the digital solutions teams, acting as an expert consultant in the planning of implementation and post-implementation activities;
  • Maintain operating documentation: Operating Guide, Knowledge Base, etc;
  • Participate in testing and production start-ups, ensuring the validity of contingency plans;
  • Maintain and optimize work scheduling schedules (Autosys);
  • Handle incidents and ensure rapid restoration of service in the event of failure;
  • Participate in level 1 support for night production incidents (in rotation with other team members);
  • Write and maintain documentation resulting from his/her work and that of his/her team;
  • Participate in projects to improve production processing in DevSecOps mode using Datadog and ServiceNow.
  • Participate in biennial exercises, as required, for the effective execution of business continuity, operational and disaster recovery plans.

Expertise required:

  • Ten (10) years of relevant experience;
  • Minimum of three (3) years with DevOps and cloud tools (AzureDevops, AWS)
  • Minimum of three (3) years with cross-platform automation and monitoring tools (e.g. Autosys, Datadog etc.)
  • Held a similar role within the last 2 years.
  • Ability to automate manual tasks in Operations.
  • Knowledge of Unix and MS-Windows operating systems;
  • Knowledge of Unix/KSH scripting languages, SQL;
  • Experience with ServiceNow, MQ/IIB, MFT, Autosys, SQL Server;
  • Experience as an investment analyst;
  • Experience in managing financial systems and tools (Algo, Bloomberg, Minerva, Murex, …);
  • Experience in finance is an asset;
  • Proficiency in Microsoft Office suite;
  • Knowledge of multi-platform management, automation and monitoring tools (e.g. Autosys, Datadog, ServiceNow, etc.);
  • Ability to structure and lead multi-disciplinary and multi-level stakeholder meetings;
  • Excellent communication, influencing and negotiation skills;
  • Ability to multi-task on several projects in parallel;
  • Available for a 24-hour rotation, 6 days a week, on-site from 7:30 a.m. to 6 p.m. and on-call evenings and nights (1 week to approximately every 8 weeks);
  • Ability to work under pressure;
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