Senior Technical Program Manager

Overview Senior Technical Program Manager - Enterprise role at Axon. Axon’s mission is to Protect Life. We pursue society’s safety and justice issues with our ecosystem of devices and cloud software, working together with candor and care and seeking diverse perspectives from customers, communities, and teammates. Join Axon and be a Force for Good. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change while contributing to a mission that matters and a company where you matter. What You’ll Do Location: Canada - Remote Travel: 40%–50% Reports to: Senior Director, Program Management Direct Reports: 0 Lead complex, enterprise product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines. Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control. Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards. Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines. Support program planning activities through effective work estimation processes. Oversee program-level change management activities, working closely with client partners and internal stakeholders. Develop comprehensive documentation to support customer acceptance and revenue recognition. Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams. Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes. Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions. Mentor junior project managers and support the recruitment process to strengthen the program management team. What You Bring Bachelor’s Degree in Business, Information Systems, Technical Engineering or equivalent experience. Fluent in both English and French. PMP certification is highly preferred. 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management. Proven experience delivering large-scale enterprise software deployments, infrastructure programs, or mission-critical application rollouts. Strong proficiency in technical project management tools to track, manage, and deliver on objectives. Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders. Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals. Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences. Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction. Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. The Pay: Axon is a total compensation company, with base pay, bonus, and stock awards. The starting base pay for this role is CAD 128,700 to CAD 205,920, depending on factors such as level, function, training, transferable skills, work experience, geographic market, and business needs. Our benefits offer options to support you physically, financially and emotionally. For details on our benefits offerings, visit www.axon.com/careers/benefits. Don’t meet every single requirement? That’s ok. At Axon, we aim far and think big with a long-term view to reinvent the world to be a safer, better place. We are committed to building diverse teams that reflect the communities we serve. Important Notes The above job description is not exhaustive of all duties and may change at any time in accordance with business needs. Some roles may require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and we promote safety and well-being of employees and the environment. Axon employees are encouraged to report safety concerns. We are an equal opportunity employer and value diversity. If you require accommodation during the application process, please email recruitingops@axon.com. #J-18808-Ljbffr