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Account Coordinator Intern

2 months ago

Edmonton, Canada Gordon Food Service Full time
p>Welcome to Gordon Food Service Here's a quick glance of who we are and the impact you could have on the food service industry. p>

Position Summary:

Supports a portfolio of Regional Chain Account Customers through day-to-day tactical, customer relationship management activity. Assists the Regional Multi Unit Account Managers by coordinating customer activities and providing internal support to their customer account teams. Facilitates interactions between internal supporting departments and customer corporate offices.

What We Offer:

  • Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employment

  • FULL flex benefits program

  • Company matching RRSP

  • Profit Sharing

  • 125-year, family-owned and operated company history

  • Family culture and advancement opportunities

Location: The successful candidate must be located in commutable distance from any of the Prairies DCs.

What you would do:

  • Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes

  • Manages order guide process

  • Reviews internal initiatives from a customer perspective to ensure proper execution

  • Coordinates new item setup

  • Directs internal Gordon Food Service teams in new restaurant location openings and closings

  • Creates standard and ad hoc reports to support customers using the Data Warehouse. Analyzes reports to ensure data integrity

  • Manages the customer product usage through the CRID report and Customer Compliance report

  • Participates in business reviews as directed by Regional Chain Manager

  • Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Care Rep’s ability. p>

  • Participates as a core member in the new customer implementation process

  • Works directly with customers to resolve issues (including general inquiries, service and product issues)

  • Assists in the pricing and contract efforts

  • Performs other duties as assigned

Does this sound like you?

Bachelor's degree in Business, Sales, or a related field is preferred.

Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talentcanada@gfs.