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Client Partner, Psychological Health
2 months ago
Salary range: The salary range for this position is CAD $45.46 - $65.35 / hour.
Why Fraser Health?Fraser Health continues to be recognized as one of BC's Top Employers. Are you someone who is passionate about making a difference in the lives of others?
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff, and volunteers is dedicated to serving our patients, families, and communities to deliver on our vision: Better health, best in health care.
Take the next step and apply so we can continue the conversation with you.
Come work with dedicated health care providers who are enthusiastic and committed to providing quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.
Detailed OverviewSupporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Acts as an internal consulting resource for organization and leadership development processes, strategies, decision-making, and projects that are directed at fostering a culture of psychological health and safety (PHS) in the workplace. Responsible for supporting the development and implementation of strategic and operational initiatives designed to strengthen health, resilience, and well-being at individual, team, leader, and organizational levels. Provides consulting services to support the goals and objectives of senior leadership and managers with interventions such as change initiatives, strategy and planning facilitation, process redesign, team building, education and training, consulting, and coaching on PHS, Culture, and Respectful Workplace development issues. Provides support to the organization and specific functional areas in recognizing current patterns across the system and partnering to develop and implement strategies to improve organizational effectiveness.
Responsibilities:- Design, develop, implement, and evaluate new and existing PHS management systems to assess and address key psychosocial factors impacting workforce mental health.
- Provides leadership in the development and implementation of strategic and operational initiatives designed to support staff and medical staff in nurturing their self-care, well-being, and total health.
- Designs, develops, and recommends new and innovative models for PHS service delivery to meet the needs of staff and medical staff.
- Analyzes existing systems and processes and makes recommendations to optimize assessing and addressing key psychosocial factors impacting workforce PHS.
- Partners with senior leaders and teams in designing and implementing change processes that engage stakeholders appropriately from initiation to integration of the change.
- Provides client services and programs in a way that increases leaders' capacity for coaching, process design, facilitation, and team development within their own teams by training and supporting leaders in how to host psychologically informed conversations.
- Delivers best in practice resilience training for staff, medical staff, teams, and leaders by leading the development, implementation, and maintenance of competency-based learning programs and continuing education of staff, integrating these with practice standards.
- Facilitates team development, and changes in group norms, values, and culture; identifies and uses instruments and surveys to analyze individual and group behavior; partners with clients in identifying possibilities for improvement; provides coaching supports to leaders towards increasing success in change integrations.
- Collaborates as directed with key provincial and regional committees such as Provincial PHS Steering Committee and the Regional PHS Committee.
- Meets with stakeholders to facilitate consensus, consultation, and the sharing of information; liaises with consultants, vendors, other health care entities, and external agencies.
- Keeps current on the interpretation and application of National Standard for PHS in the Workplace, relevant articles in the collective agreements, human rights legislation, and applicable other external regulations, provincial standards, practices, and protocols.
- Represents the PHS department on selected internal and external technical committees as required, and provides status reports to the Leader, PHS.
- Coordinates and leads project teams for the development of new training, processes, and tools to enhance PHS services delivery. Ensures project deliverables are completed on time and on budget, as identified in the project plan.
- Provides leadership to external vendors or project team members as required.
- Remains current in the practice of organization development and leadership development by ongoing professional development; researches and implements cutting edge best practice in alignment with probable future needs in the organization.
- Evaluates Psychological Health and Safety services ensuring interventions meet client satisfaction.
Education and Experience:
Master's Degree in Psychology, Organization Development, Leadership, Adult Education, or other equivalent Behavioral Science.
Five years' recent related experience in psychological health and safety, organization development, and/or leadership development in an intermediate to large size organization. Preference will be given to candidates with work experience in healthcare settings.
Competencies:Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring, and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities:
- Demonstrated knowledge of psychosocial factors impacting personal well-being and organizational health.
- Demonstrated knowledge of organization development theory and applications.
- Demonstrated group facilitation skills in an organization development role.
- Demonstrated knowledge of leadership and team development.
- Demonstrated knowledge of adult learning strategies and methodologies.
- Demonstrated ability to initiate, lead, analyze, organize, problem solve, and prioritize.
- Demonstrated expertise in conflict management.
- Demonstrated expertise in project management, particularly of change initiatives.
- Working knowledge of applicable regulations, legislation, policies, and procedures.
- Knowledge and understanding of computer technology, especially the fundamentals of word processing, spreadsheets, graphics, database, and CD ROM.
